Senior Center Program Floater (25 hrs/wk)

Benjamin Rose•Cleveland, OH

10d•$18 - $20

About The Position

The Senior Center Program Floater provides flexible operational support across Rose Centers to help deliver meal services, participant programs, and center operations effectively. The role supports Center Directors with food service, administrative functions, participant engagement, data entry, and reporting, helping maintain a welcoming, safe, and organized environment for participants. The position works 7:30 a.m. to 12:30 p.m., Monday through Friday, and provides coverage at multiple Rose Centers according to staffing needs, scheduling, and operational priorities. The employee must adapt to different center procedures and participant needs while maintaining consistent service standards. The position operates in a kitchen and food service environment, uses standard kitchen equipment, and requires reliable attendance and travel between assigned centers. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent required.
Basic computer skills and the ability to learn participant databases and other agency systems.
Strong organizational, communication, and customer service skills.
Ability to manage multiple responsibilities, maintain accurate records, and work effectively with participants, staff, volunteers, and community partners.
Reliable transportation, adequate insurance, and the ability to travel between assigned Rose Centers as needed.
Ability to meet the physical demands of the role, including light to moderate lifting up to 25 pounds, standing for extended periods, and working in a confined area.

Nice To Haves

Previous experience in food service, administrative support, customer service, community programming, or a related field.
Person In Charge (PIC) certification; ability to obtain certification as required.

Responsibilities

Receive, count, and verify meals and sign off on caterer invoices.
Store, heat, serve, and package congregate and home-delivered meals according to caterer specifications and food safety standards.
Prepare and serve refreshments and assist with meal program setup and cleanup.
Clean and maintain kitchen equipment, dining areas, and related spaces in accordance with food safety and sanitation requirements.
Assist Center Directors with daily center operations and program implementation in accordance with organizational policies and procedures.
Answer the center’s main phone line, respond to voicemails, and provide general administrative support.
Register and enroll participants in programs and center activities as needed.
Maintain accurate participant records and enter information into agency databases and client management systems in accordance with organizational and funder requirements.
Record meals delivered to participants using established rosters and service-entry procedures.
Support scheduling, requisition, billing, and reporting activities through accurate and timely data entry.
Track volunteer activities as needed using the designated agency platform.
Provide coverage and support at multiple Rose Centers based on staffing needs, scheduling, and operational priorities.
Adapt to varying center procedures and participant needs while maintaining consistent service standards.
Perform other related duties as assigned.