Entertainment/Arcade Floor Supervisor (Part-Time, 25–30 hrs/wk)

1UP Entertainment + Social • Tampa, FL

1d • Onsite

About The Position

1UP Entertainment + Social is hiring a hands-on, self-starting supervisor to own day-to-day operations across its entertainment floor, including bowling, axe throwing, golf simulators, VR, and arcade. The supervisor works on the floor every shift, operates attractions, assists guests, manages the redemption counter and arcade inventory, maintains cleanliness and equipment readiness, and takes on shift assignments wherever needed. The role works closely with the Operations Director and Manager on Duty, trains teammates, supports guest recovery and safety, and helps develop new revenue programs such as an axe league and golf membership.

The position also supports in-house programming and marketing, maintains operating procedures and training materials, coordinates coverage, and assists with closing the arcade and venue. It is a part-time role, generally 25–32 hours per week, with a schedule predominantly consisting of evenings and weekends. Closing shifts, events, holidays, and pop-up coverage may be needed. The work involves standing and moving for long shifts, lifting up to 50 pounds, and working in indoor and outdoor conditions. Employment is contingent on a satisfactory background check and drug screen.

Requirements

• 2–3 years of experience in a high-volume entertainment, hospitality, arcade, or family entertainment center environment.
• Age 21 or older.
• Self-starter who notices and completes needed work without being told.
• Hands-on mindset and willingness to work on the floor every shift.
• Strong attention to detail and commitment to cleanliness, orderly displays, stocked prize walls, and working machines.
• Comfort operating and coaching guests through bowling, axe throwing, golf simulators, and VR.
• Guest-service skills, including service recovery and de-escalation.
• Comfort working with families and minors, carding on axe lanes, and keeping children safe.
• Alcohol awareness certification, or willingness to obtain it; the employer will pay.
• Ability to train others patiently, clearly, and consistently, and own the new-hire checklist and sign-off process.
• Strong communication skills with guests, managers, and the floor team, including routine status updates to the Manager on Duty.
• Comfort with reporting tools, inventory counts, and basic merchandising.
• Schedule flexibility, including predominantly evenings and weekends, regular closing shifts, events, holidays, programming, and pop-up coverage as needed.
• Willingness to fill in when coverage breaks down and cross-train in other venue areas.
• Ability to stand and move for long shifts, lift up to 50 pounds, and work in indoor and outdoor conditions.
• Satisfactory background check and drug screen.

Nice To Haves

• Prior experience operating attractions.
• Florida Responsible Vendor certification.
• Experience with Square POS and Semnox arcade card systems.
• Routine arcade technician ability, including reboots, card-reader and bill-acceptor fixes, and basic mechanical troubleshooting.
• Creative instincts for marketing, promotions, leagues, memberships, and new programming such as karaoke, bingo, and trivia.

Responsibilities

• Own arcade cleanliness, orderliness, machine readiness, and guest-ready presentation.
• Manage the redemption counter, including merchandising, displays, stock levels, and prize-wall presentation.
• Track arcade inventory, game roster and history, game performance, and redemption trends; review reports and identify underperforming games.
• Prepare order and enhancement recommendations for management, including restocking, retiring, or purchasing games and supplies.
• Perform routine arcade troubleshooting and coordinate with the in-house technician and vendors to support game uptime and repairs.
• Operate bowling, axe throwing, golf simulators, VR, and arcade attractions, and coach guests in their use.
• Work hands-on shift assignments and help wherever the floor needs support, including hosting, expo, attraction coaching, and guest recovery.
• Clean and maintain Omnivere and XD to standard each shift, and conduct twice-weekly attraction-equipment inventories and inspections.
• Own the guest experience across routine service and events; resolve complaints, de-escalate issues, and recover service problems.
• Manage guest and group dynamics, support a safe family-friendly environment, and card guests on axe lanes.
• Respond calmly to guest incidents, follow safety protocols, document incidents, and escalate promptly to the Manager on Duty.
• Use alcohol awareness to determine when a guest should not use an attraction, coordinating with the bar and Manager on Duty.
• Manage lost and found by logging and safely storing items and reuniting them with guests.
• Maintain entertainment-side venue cleanliness, including bathroom checks, stocking, and prompt response to cleanliness needs.
• Provide routine status updates to the Manager on Duty regarding incidents, outages, unavailable items, guest escalations, and safety concerns.
• Follow and help refine SOPs, safety checks, and daily and weekly checklists across the entertainment floor.
• Launch and manage axe league and golf membership programs, including program structure, recruitment, operation, and retention.
• Help expand in-house programming such as karaoke, bingo, trivia, and singles nights; coordinate concepts and calendars with the Events Director and Operations Director and execute programs on the floor.
• Capture social-media-worthy moments and provide content to the marketing team.
• Train new entertainment-floor employees, maintain the new-hire checklist and operating protocols, and sign off trainees when ready.
• Help coordinate shift coverage, address call-outs, recommend staffing for events and programmed nights, and fill in when needed.
• Partner with the Operations Director on marketing ideas and awareness, including promotions, league signups, arcade specials, and social content.
• Cross-train and contribute in other venue areas, including front of house, expo, and dish.
• Complete arcade and venue closing checklists, hold the team to closing standards, and assist the closing manager with final walkthroughs, security checks, lights, and doors.
• Perform other duties as assigned or needed.

Benefits

• 50% employee discount on meals and attractions.
• Ground-floor growth opportunity with a stated path into operations supervisor, operations manager, and beyond.
• Promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed