Senior Case Coordinator, Dispute Resolution

FINRA•Los Angeles, CA

5d•$32 - $48•Hybrid

About The Position

The Senior Case Coordinator in Dispute Resolution Mediation performs skilled administrative work supporting arbitration cases. The position appoints arbitrators, schedules and reschedules pre-hearing conferences and hearings, and handles related case administration, correspondence, electronic records, and hearing logistics. Incumbents are expected to be experienced and proficient, independently prioritize work, handle routine matters independently, and manage complex matters with limited supervision. The role includes coordinating with parties, arbitrators, and internal teams; maintaining case files and records; processing case-related documents, payments, and expenses; and attending conferences and hearings as assigned. The Senior Case Coordinator also cross-trains in other departmental roles, provides staff guidance and training, and serves as a departmental subject matter expert and role model. The position is based in a hybrid work environment with defined in-person presence requirements. Work is normally performed during a 40-hour workweek; minimal travel and some overtime may be required. Limited work-from-home opportunities may be available depending on business needs.

Requirements

High school education and six years of related experience, or an equivalent combination of education and experience.
Expertise using a desktop computer, the full suite of electronic office applications, and other office equipment.
Excellent organizational ability, interpersonal skills, and written and verbal communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Generate, mail, and/or publish memoranda to the Dispute Resolution Services (DRS) Portal.
Receive arbitrator lists from parties, enter rankings in the database, and consolidate or extend lists as needed.
Document reasons for arbitrator changes to case lists, including withdrawals and requests for removal.
Contact arbitrators to serve on cases and appoint or replace arbitrators according to established procedures.
Determine arbitration panel composition as assigned, generate arbitrator lists, review arbitrator information for conflicts, and remove arbitrators from lists as needed.
Send arbitrator lists to parties and make rankings available through the DRS Portal.
Coordinate, schedule, and notify parties and arbitrators of conference call and hearing dates and times.
Coordinate and schedule in-person and video conferences and update case records with conference information.
Attend prehearing conferences and hearings as assigned.
Process party agreements to opt out of IPHC.
Process postponement requests, reschedule hearings as necessary, and assess applicable postponement fees.
Maintain electronic and physical files according to established procedures, promptly file or scan correspondence, and prepare files for storage.
Enter written case notes and hearing dates into the case processing system.
Submit reservations for off-site hearings and coordinate changes or cancellations with the meetings team.
Maintain digital recording files.
Track hearing exhibits, recordings, and transcripts and follow up with arbitrators and parties as needed.
Complete forms to approve arbitrator travel through ADTRAV.
Answer general questions from constituents, parties, and arbitrators.
Process incoming emails from the central inbox and case management system as needed.
Review and process incoming Arbitrator Oaths and follow up when necessary.
Process IPHC Orders and follow up when necessary.
Close conference calls and pay arbitrators.
Process pre-hearing briefs, witness lists, and exhibit lists.
Process physical checks.
Process arbitrator expense reports for submission to Finance.
Cross-train on Reception Coordinator, Case Coordinator, and Case Specialist job functions and perform them as needed.
Train and provide guidance to staff as needed.
Serve as a role model and subject matter expert for departmental staff.
Demonstrate FINRA’s values and collaborate in person and virtually in furtherance of its investor-protection and market-integrity mission.
Perform additional duties as required by management, including presentations.

Benefits

Employees may be eligible for a discretionary bonus in addition to base pay.
Non-exempt employees are eligible for overtime pay in accordance with applicable law.
Comprehensive health, dental, and vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment insurance.
Short- and long-term disability, long-term care, business travel accident, and legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility to participate in an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance, backup family care, and surrogacy benefits.
Employee assistance and wellness programs.
Paid time off starting at 15 days and increasing with years of service up to 25 days.
Five personal days and nine sick days, prorated in the first year where applicable.
Two volunteer service days based on a full-time schedule.
Paid military, jury duty, bereavement, voting and election official, care of a family member, childbirth, and parental leave, subject to stated eligibility and terms.
Nine paid holidays for full-time employees.