Senior Case Coordinator, Dispute Resolution

FINRA•Los Angeles, CA

4d•Hybrid

About The Position

The Senior Case Coordinator works in FINRA’s Dispute Resolution Mediation group, supporting arbitration cases by appointing arbitrators, scheduling and rescheduling conferences and hearings, preparing correspondence and memoranda, maintaining electronic and physical files, and arranging hearing rooms. This is skilled administrative work requiring independent prioritization and judgment: the coordinator handles routine matters independently and complex matters with limited supervision. The role also includes serving as a subject matter expert and role model, providing guidance and training to staff, and cross-training in related coordinator and specialist functions. The position is performed in a hybrid work environment with defined in-person presence requirements. Work is normally performed during a 40-hour workweek; minimal travel and some overtime may be required. Limited work-from-home availability depends on business needs. Compensation varies by location, and employees may be eligible for a discretionary bonus. Non-exempt employees are eligible for overtime pay in accordance with applicable law.

Requirements

High school education and 6 years of related experience, or an equivalent combination of education and experience.
Expertise using a desktop computer, the full suite of electronic office applications, and other office equipment.
Excellent organizational ability, interpersonal skills, and written and verbal communication skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Generate, mail, and/or publish memoranda to the Dispute Resolution Services (DRS) Portal.
Receive arbitrator lists from parties, enter rankings in the database, and consolidate or extend lists as necessary.
Document reasons for arbitrator changes to case lists, including withdrawals and requests for removal.
Contact arbitrators to serve on cases and appoint or replace arbitrators according to established procedures.
As assigned, determine arbitration panel composition, generate arbitrator lists, review arbitrator information for conflicts, and remove arbitrators from lists as needed.
Send arbitrator lists to parties and make ranking available through the DRS Portal.
Coordinate, schedule, and notify parties and arbitrators of conference calls and hearings; coordinate and schedule in-person and video conferences and update case information.
Attend prehearing conferences and hearings as assigned.
Process party agreements to opt out of IPHC and process IPHC Orders, following up when necessary.
Process requests to postpone hearings, reschedule hearings, and assess applicable postponement fees.
Maintain electronic and physical files; promptly file or scan correspondence and prepare files for storage.
Enter written case notes and hearing dates into the case processing system.
Submit reservation requests for off-site hearings and coordinate changes or cancellations with the meetings team.
Maintain digital recording files and track hearing exhibits, recordings, and transcripts, following up with arbitrators and parties as needed.
Complete forms to approve arbitrator travel through ADTRAV.
Answer general questions from constituents, parties, and arbitrators.
Process incoming email from the central inbox and case management system as needed.
Review and process incoming Arbitrator Oaths and follow up when necessary.
Close conference calls and pay arbitrators.
Process pre-hearing briefs, witness lists, and exhibit lists.
Process physical checks and arbitrator expense reports for submission to Finance.
Cross-train on Reception Coordinator, Case Coordinator, and Case Specialist job functions and perform those functions as needed.
Train and provide guidance to staff as needed; serve as a role model and subject matter expert for staff in the department.
Demonstrate FINRA’s values and collaborate in person and virtually in support of FINRA’s mission of investor protection and market integrity.
Perform additional duties as required by management, including presentations.

Benefits

Comprehensive health insurance.
Dental insurance.
Vision insurance.
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and related accidental death and dismemberment insurance.
Short- and long-term disability insurance.
Long-term care insurance.
Business travel accident insurance.
Legal insurance.
Immediate participation and vesting in a 401(k) plan with company match.
Eligibility for an additional FINRA-funded retirement contribution.
Tuition reimbursement.
Commuter benefits.
Adoption assistance.
Backup family care.
Surrogacy benefits.
Employee assistance and wellness programs.
Paid time off starting at 15 days and increasing with years of service, up to 25 days.
Five personal days and nine sick days.
Two volunteer service days for full-time schedules.
Military, jury duty, bereavement, voting and election official, family member care, childbirth, and parental leave, subject to stated eligibility or availability terms.
Nine paid holidays for full-time employees.
Potential discretionary bonus.
Overtime pay for non-exempt employees in accordance with applicable law.