Employment Specialist/Job Coaching (B)

Triangle • Malden, MA

4d

About The Position

Triangle is hiring a Senior Career Advancement Specialist for Day Services. The role supports adults with disabilities in achieving meaningful career and personal goals by expanding access to competitive integrated employment, collegiate pathways, and workforce readiness opportunities. The specialist delivers individualized and group services, supports participants in developing independence and self-advocacy, and works with employers, collegiate partners, families, case management, and other stakeholders.

The position includes job development and coaching, career planning, assessments, transportation to employment-related activities, and monitoring participants' workplace performance and satisfaction. The specialist also supports and trains department colleagues, leads or co-leads employment team meetings, develops employment-related initiatives, manages supported-employment schedules and contract utilization, and maintains billing, documentation, and outcome data. The schedule is Monday through Friday, 40 hours per week, with flexibility for nights and weekends and to meet participant and employment-site needs.

Requirements

• High school diploma.
• One to three years of human services job placement experience.
• Ability to verbally communicate.
• Ability to read, analyze, interpret, and write documents.
• Ability to respond to and navigate common inquiries or complaints from regulatory agencies or family members.
• Massachusetts driver's license and clean driving record.
• Personal vehicle.
• Must clear state and federal background checks.
• First Aid/CPR and Safety Care certification, or willingness to become certified.

Nice To Haves

• Additional education.
• Some marketing and/or sales experience.

Responsibilities

• Deliver individualized and group-based career readiness, employment, and collegiate pathway services.
• Provide one-to-one job development, job coaching, and career planning support.
• Conduct initial and ongoing assessments to support personal and professional growth.
• Integrate independent living, self-advocacy, soft skills, and workplace readiness into programming.
• Support participants in developing natural supports to increase independence and community integration.
• Provide transportation to employment-related activities as needed, including interviews, assessments, job searches, and job coaching.
• Develop and maintain relationships with community employers and collegiate partners.
• Identify, create, and expand competitive, integrated employment opportunities.
• Facilitate job shadowing, training opportunities, and workforce exposure experiences.
• Monitor job performance, workplace behavior, and satisfaction for supported participants.
• Troubleshoot employment-related concerns with employers and stakeholders professionally.
• Meet and maintain a 35-hour-per-week quota.
• Support onboarding and training of new Career Advancement Specialists in collaboration with the management team.
• Lead or co-lead monthly best-practice meetings with the Employment Team.
• Design, implement, and evaluate one employment-related initiative per quarter.
• Produce and manage supported-employment schedules and monitor contract utilization.
• Submit accurate daily billing and documentation using Penelope software.
• Contribute to monthly ISP/Life Plan progress notes and goal tracking.
• Collect and maintain data related to ISP/Life Plan goals, behavior plans, and employment outcomes.
• Collaborate with Case Management to ensure participant goals are met.
• Participate in ISP/Life Plan meetings with DDS, participants, and support teams as needed.
• Maintain regular communication with families regarding employment progress and needs.
• Participate in team meetings, supervision, and department planning sessions.
• Flex the schedule as needed to meet employment-site and participant needs and notify management of changes.
• Follow Triangle policies and procedures and promote a positive, solution-oriented culture consistent with Triangle's mission.
• Promote employment, self-advocacy, and independence; act as a role model and maintain respectful relationships with participants, staff, and community partners.
• Communicate regularly with the supervisor, manage time and priorities efficiently, and report to work on time prepared to perform the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED