Senior CAM

Associa•San Diego, CA

7d•Onsite

About The Position

The Community Manager III (On-Site/Portfolio Community Manager) provides overall supervision of assigned community associations and interacts with homeowners, vendors, board and committee members, and staff at the Associa Client Shared Service Center and branch office. The role supervises association operations and administration in accordance with the management agreement and the association’s policies and procedures, and acts as or oversees the primary liaison with the board of directors and homeowners. The Community Manager performs or directs administrative and management duties requested by the board, uses Associa community management tools, reviews monthly financial reports, and provides recommendations on major capital expenditures. The role monitors delinquencies and collections, attends board meetings and community events as needed, prepares board packages, communicates legal actions involving the association, and maintains unit and contract files. Additional duties include supporting architectural reviews and inspections, maintaining the C3 database and resident information, managing vendors and contracted staff, and traveling as required.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how they interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional phone, interpersonal, written, and verbal communication skills.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Associate degree required.
3–5 years of community association experience.
Industry-specific certification.
Location-specific license.
Travel may be required.

Nice To Haves

Bachelor’s degree preferred.
0–3 years of management and/or supervisory experience.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners.
Perform or direct administrative and management duties requested by the board and specified in the management agreement.
Develop and ensure effective use of community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure management summaries are submitted to the association board of directors.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as required by the management agreement and community events as needed.
Prepare board packages within established time frames.
Ensure the board of directors is informed of legal actions involving the association.
Maintain unit and contract files relating to association operations.
Assist the board and Architectural Review Board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Travel as required.