Senior Business Transformation Manager

Centene Corporation•Remote-FL, MI

3d•$107,700 - $199,300

About The Position

The Senior Business Transformation Manager partners with business and IT teams to lead programmatic efforts that improve operational efficiency. The role uses assessment benchmarking, customer journey mapping, current- and future-state process flows, gap analytics, strategic recommendations, financial optimization, organizational change management, governance, and implementation. It also includes coaching and mentoring associates. The manager serves as a strategic partner by learning the business and technology environment, building trust, and demonstrating value. They guide diverse, cross-functional stakeholders, make informed business recommendations, and lead large-scale initiatives. A “jumbo initiative” is defined as one impacting 1,000 or more people, three to five business functions, or involving 75% or more reengineering of an existing process. The role may also support enterprise transformation initiatives affecting 5,000 or more people, five or more business functions, or creating or fully replacing an enterprise process. The role leads workshops for employees at all levels on strategic decisions, organization design, technology prioritization, root-cause analysis, and process mapping. It conducts external research and applies the Capability Maturity Model to develop initiative-specific diagnostic tools, then validates and consolidates results into executive deliverables that include findings and a multi-year strategic roadmap. The manager independently identifies and quantifies measurable financial and non-financial benefits related to transformation, customer centricity, operational excellence, organizational change management, and strategic planning. Thought leadership, healthcare industry knowledge, mentoring, principled agility, purpose-driven thinking, and results-oriented leadership are also expected. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. Marketplace experience is preferred. The role may perform other duties as assigned and must comply with all policies and standards.

Requirements

Bachelor’s degree in a related field or equivalent years of experience.
At least 5 years of experience in at least two of the following areas: process improvement or transformation; business or financial analysis; external consulting, auditing, or risk analysis; customer journey or experience; organizational change management; IT solution or architecture; project management.
Must be authorized to work in the United States without the need for current or future employment-based visa sponsorship.

Nice To Haves

Marketplace experience.
Organizational Change Management certification, such as PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler; CEX; CMMI; Six Sigma; or PMP.

Responsibilities

Build knowledge of the business and technology environment, establish trust, and demonstrate value as a strategic partner.
Guide and lead diverse, cross-functional stakeholders and encourage collaboration.
Make independently developed, informed business recommendations.
Lead jumbo initiatives and support enterprise transformation initiatives as needed.
Lead large-scale workshops involving employees at all levels on strategy, organization design, technology prioritization, root-cause analysis, and process mapping.
Conduct external research and use the Capability Maturity Model to develop and execute initiative-specific diagnostic tools.
Lead validation and consolidate results into high-quality executive deliverables, including findings and a multi-year strategic roadmap.
Identify and quantify measurable financial and non-financial benefits resulting from services provided.
Coach and mentor associates.
Demonstrate thought leadership by applying creative thinking and healthcare industry knowledge.
Demonstrate mentoring, purpose-driven thinking, principled agility, and results-oriented leadership.
Perform other duties as assigned and comply with all policies and standards.