Senior Business Systems Analyst

MasterApp Labs•Indianapolis, IN

1d•$42 - $49•Hybrid

About The Position

The Business Systems Analyst works at the agency enterprise level to lead IT and data systems analysis efforts and build organizational alignment across business, technology, and leadership groups. This role is part of the Digital Transformation team and reports directly to the Business Analysis Director. The position is based in Indianapolis, Indiana, with a hybrid work arrangement and an expected 37.5-hour workweek. The analyst develops trust-based relationships across INDOT, serves as a business relationship manager for specialized functional areas, and partners with IT and data practitioners to produce detailed requirements. The role translates business needs into actionable requirements and user stories, facilitates discovery and change management, and advances systems interoperability and organizational adoption of governance practices. Flexible work-from-home options are available. The position is a contract role. Interviews are conducted first via MS Teams and then in person.

Requirements

At least 5 years of experience as a business analyst, consultant, or in a similar role in technology or government.
At least 5 years of business analysis and problem-solving experience in a consultative or project setting.
At least 5 years of experience cultivating and managing business relationships with multiple stakeholders.
At least 5 years of strong technical, written, and oral communication skills with technical, data, business, project management, and leadership audiences.
At least 5 years of experience creating and documenting business requirements and user stories.
At least 5 years of experience using Microsoft Office Suite, including Word, PowerPoint, and Excel.

Nice To Haves

Understanding of the Software Development Life Cycle (SDLC).
Experience working with Azure DevOps.
Experience working with the Salesforce platform, including supporting business processes and eliciting and documenting requirements.
Experience collaborating with technical and business stakeholders in a Salesforce environment.
Salesforce Certified Business Analyst Certification.

Responsibilities

Develop and maintain stakeholder relationships across INDOT to align, collaborate, and communicate about technology and data-driven solutions.
Serve as a business relationship manager for specialized functional and business areas, providing strategic guidance and helping drive organizational change.
Partner with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed requirements.
Manage expectations among stakeholders, peers, vendors, leadership, and technical teams throughout the project lifecycle.
Lead discovery sessions, workshops, and discussions to understand business processes, pain points, and desired outcomes.
Translate complex concepts and ambiguous business needs into clear, actionable requirements and user stories aligned with business objectives and technical feasibility.
Improve systems and processes by identifying root causes, mediating conflicting priorities, and developing integrated solutions through influence, collaboration, and negotiation.
Collaborate with cross-functional teams to plan and advance interoperability across INDOT systems, data, and processes.
Support digital transformation strategic planning and lead change management by helping stakeholders understand system impacts, workflow changes, and organizational shifts.
Follow established governance practices and promote their adoption across the organization.