Senior Business Systems Analyst

Humana•Louisville, KY

1d•Remote

About The Position

The Senior Business Systems Analyst analyzes business, process, and user needs; documents requirements; conducts cost/benefit analysis; and translates needs into system requirement specifications. The role addresses moderately complex to complex issues requiring in-depth evaluation of variable factors, and formulates systems and objectives based on user needs and knowledge of applicable business systems and industry requirements. It devises or modifies procedures and processes to solve complex problems while considering computing capacity and limitations, operating time, and desired results, and validates benefits achieved after implementation. The position begins to influence department strategy, makes decisions about technical approaches for project components, and works without direction with considerable latitude in determining objectives and approaches. The analyst supports business-critical OneHome initiatives, including platform modernization, operational enhancements, production support, and regulatory changes. Acting as a liaison between business and technology teams, the role translates business needs into clear requirements and helps deliver scalable solutions aligned with business objectives. It builds knowledge of OneHome’s business processes, technology platforms, data flows, and integrations while partnering with Operations and Technology teams on transformation and continuous improvement. The role includes requirements management, process optimization, testing coordination, production support, process documentation, reporting, and implementation of system enhancements. This is a remote position, with the candidate required to live near a designated IT location: Louisville, Kentucky; Dallas/Frisco, Texas; Washington, D.C.; Atlanta, Georgia; or Nashville, Tennessee. Home internet must provide at least 25 Mbps download and 10 Mbps upload, and the employee must work from a dedicated space that protects member PHI/HIPAA information. Occasional travel to Humana offices for training or meetings may be required. The schedule is 40 hours per week. The stated annual base pay range is $80,900–$110,300, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

Five or more years of technical experience.
Hands-on experience in a technology environment, either as part of a technology team or supporting technology initiatives, with working knowledge of Microsoft technologies.
Working knowledge of ad-hoc query tools and data repositories used for data extraction and manipulation.
Knowledge of the Systems Development Life Cycle.
Experience in problem analysis and process.
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Visio.
Passion for contributing to an organization focused on continuously improving consumer experiences.
Must live close to a designated IT location: Louisville, KY; Dallas/Frisco, TX; Washington, D.C.; Atlanta, GA; or Nashville, TN.
For work from home, internet service must provide at least 25 Mbps download and 10 Mbps upload; a dedicated workspace without ongoing interruptions is required to protect member PHI/HIPAA information.

Nice To Haves

Bachelor’s degree in Business, Information Systems, Computer Science, Healthcare Administration, Finance, or a related field.
Agile/Scrum certification.
Six Sigma certification.
PMP certification.
Demonstrated experience with process documentation and re-engineering.
Two years of healthcare background.
Experience in Care Coordination, Care Management, Post Acute Care, Healthcare Claims Management, or Revenue Cycle Management.

Responsibilities

Analyze business, process, and user needs; document requirements; conduct cost/benefit analysis; and translate needs into system requirement specifications.
Formulate and define systems and objectives based on user needs and understanding of applicable business systems and industry requirements.
Devise or modify procedures and processes to solve complex problems, accounting for computing capacity and limitations, operating time, and desired results.
Validate benefits achieved from implemented solutions.
Support OneHome initiatives involving platform modernization, operational enhancements, production support, and regulatory changes.
Serve as a liaison between business and technology teams, translating business needs into clear requirements and helping deliver scalable solutions.
Build knowledge of OneHome business processes, technology platforms, data flows, and integrations; partner with Operations and Technology teams to drive transformation and continuous improvement.
Manage requirements, optimize processes, coordinate testing, provide production support, document processes, support reporting, and implement system enhancements.
Make decisions regarding technical approaches for project components and determine objectives and approaches to assignments.