Senior Business Systems Analyst

Humana•Washington, DC

1d•$80,900 - $110,300•Remote

About The Position

The Senior Business Systems Analyst analyzes business, process, and user needs; documents requirements; conducts cost/benefit analysis; and translates needs into system requirement specifications. The role handles moderately complex to complex assignments requiring in-depth evaluation of variable factors, and formulates systems and objectives based on user needs and knowledge of applicable business systems and industry requirements. It devises or modifies procedures and processes to address complex problems while accounting for computing capacity, limitations, operating time, and desired results, and validates benefits achieved after solution implementation. The role begins to influence department strategy and exercises considerable latitude in determining objectives and approaches, making decisions on technical approaches for project components without direction. The analyst supports business-critical OneHome initiatives involving platform modernization, operational enhancements, production support, and regulatory changes. As a liaison between business and technology teams, the analyst translates business needs into clear requirements and helps deliver scalable solutions that achieve business objectives. The role develops deep knowledge of OneHome business processes, technology platforms, data flows, and integrations while partnering with Operations and Technology teams to drive transformation and continuous improvement. Core areas include requirements analysis and management, process optimization, testing coordination, production support, process documentation, reporting, and implementation of system enhancements. This is a remote position. The candidate must live close to a designated IT location in Louisville, Kentucky; Dallas/Frisco, Texas; Washington, D.C.; Atlanta, Georgia; or Nashville, Tennessee. A home workspace must protect member PHI/HIPAA information and be free from ongoing interruptions. Self-provided internet must provide at least 25 Mbps download and 10 Mbps upload; wireless, wired cable, or DSL is suggested. Occasional travel to Humana offices for training or meetings may be required. The position is scheduled for 40 hours per week. The stated annual base-pay range is $80,900–$110,300, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

At least 5 years of technical experience.
Hands-on experience in a technology environment, either as part of a technology team or supporting technology initiatives.
Working knowledge of Microsoft technologies.
Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation.
Knowledge of the Systems Development Life Cycle.
Experience in problem analysis and process.
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Visio.
Passion for contributing to an organization focused on continuously improving consumer experiences.
Experience in one or more of the following: Care Coordination, Care Management, Post Acute Care, Healthcare Claims Management, or Revenue Cycle Management.
Must live close to a designated IT location: Louisville, KY; Dallas/Frisco, TX; Washington, D.C.; Atlanta, GA; or Nashville, TN.
For home work, self-provided internet service must provide at least 25 Mbps download and 10 Mbps upload, and the employee must work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Bachelor's degree in Business, Information Systems, Computer Science, Healthcare Administration, Finance, or a related field.
Agile/Scrum certification.
Six Sigma certification.
PMP certification.
Demonstrated experience with process documentation and re-engineering.
Two years of healthcare background.

Responsibilities

Analyze business, process, and user needs.
Document requirements and conduct cost/benefit analysis.
Translate business needs into system requirement specifications and clear requirements for technology teams.
Formulate or modify systems, objectives, procedures, and processes to solve complex problems.
Validate benefits achieved from solution implementation.
Make decisions on technical approaches for project components and determine objectives and approaches to assignments.
Support OneHome initiatives involving platform modernization, operational enhancements, production support, and regulatory changes.
Serve as a liaison between business and technology teams.
Build knowledge of business processes, technology platforms, data flows, and integrations.
Partner with Operations and Technology teams to drive transformation and continuous improvement.
Manage requirements, optimize processes, coordinate testing, provide production support, document processes, support reporting, and implement system enhancements.