Senior Business Systems Analyst (Provisional)

NYPA•White Plains, NY

About The Position

The Senior Business Systems Analyst manages or performs work across the activities, services, technology, and products provided by IT, including IT governance, to help ensure that IT investments sustain and extend organizational strategies and objectives. The role supports technology strategy, policies, and plans; maintenance of IT resources; technology-user training and support; network and communications services; data governance and management; IT governance processes and performance reporting; and digital transformation, research and development, and AGILe (Advanced Grid Innovation Lab for Energy) services. It also supports the organization’s ability to anticipate, prevent, and respond to technology interruptions. The analyst develops an understanding of business needs, assists with prioritizing projects and scopes, and ensures solutions align with technology and business strategies. The role identifies and analyzes business needs, conducts feasibility reviews and requirements gathering, defines solution scope and objectives, recommends technology-enabled process improvements, and translates business requirements into application requirements. This is a provisional position with a duration not to exceed three years, subject to change based on performance and business needs. Provisional employees are eligible for benefits including medical, dental, and vision coverage; flexible spending accounts; a retirement plan and 401(k); an employee assistance program; vacation and sick time; holidays; and medical and parental leave.

Requirements

Minimum six years of applicable experience.
Advanced experience developing business, functional, non-functional, and technical requirements and specifications.
Experience using requirements specification and development techniques such as JAD/RAD sessions and use-case development.
Experience gathering data requirements.
Demonstrated experience with Agile, Waterfall, and hybrid project methodologies.
Excellent written, verbal, and interpersonal communication skills.
Ability to communicate effectively across technical and business teams at many levels.
Excellent analytical, critical-thinking, and problem-solving abilities.
Deep understanding of technical concepts, principles, and terminology.
Ability to work in a team environment with employees and consultants.
Ability to engage diplomatically with stakeholders.
Superior presentation and negotiation skills.
Proven management and organizational skills.
Strong adaptability and ability to work in fast-paced environments.
Approximately 20% travel, primarily within New York State.

Nice To Haves

Bachelor’s degree in computer science or information systems is preferred.
Applicable experience on IT projects, preferably including cloud computing and data integration.
Experience with Azure DevOps or related tools.
Experience with ERP (Enterprise Resource Planning) products.
Utilities experience is highly preferred.
Certification in Business Analysis.
Certification in Agile or DevOps.

Responsibilities

Independently work on moderate- and high-complexity projects to create business, functional, non-functional, and technical requirements and specifications, as well as test strategies, scenarios, and scripts.
Develop project artifacts, including support RACI and handover documents, weekly status reports, meeting agendas, materials, and minutes.
Work collaboratively across multiple teams.
Triage and troubleshoot incoming issues.
Proactively review and analyze end-user quality metrics, such as front-end and API error rates.
Assess test cases and provide feedback to ensure 100% test coverage.
Set up and maintain business analysis tools.
Work with IT groups and vendors to ensure business analysis tools are available and functioning properly.
Continuously improve and streamline business analysis procedures and ensure they meet NYPA and industry standards.
Collaborate with the BACOE lead to develop business analysis frameworks, standards, governance, and procedures.
Support and develop other business analysts through mentorship and coaching.
Understand business needs, assist in project and scope prioritization, and ensure solutions align with technology and business strategies.
Identify and analyze business needs, conduct feasibility reviews and requirements gathering, define solution scope and objectives, recommend process improvements, and translate business requirements into application requirements.