Senior Business Systems Analyst

Second Harvest of Silicon Valley•San Jose, CA

1d•$98,402 - $115,767•Hybrid

About The Position

We are seeking a Senior Business Systems Analyst to join our IT-CRM team. This role involves enhancing our Salesforce instance and other business system applications to support efficient processes, improving productivity, and aligning IT solutions with organizational strategic goals. In this role, you will serve as a bridge between Salesforce administrators and business teams, analyzing business needs and translating them into actionable technical solutions to support our Salesforce CRM solution. Your projects will run the gamut from something as simple as improving the interfaces for business systems we already have, to driving the implementation of new applications or redesigning how we physically do our work within the spaces we occupy. You won’t be bored in this job! This job might be for you if you have the following qualities: Strong work ethic with a focus on accountability, results, and continuous improvement. Passion for creating a great user experience and working independently and collaboratively with a diverse group of people. You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

Requirements

5+ years’ experience as a Business Systems Analyst, IT Business Analyst, Product Manager, Manager of Business Applications or practical experience in the analysis, design, and implementation of technical projects, including experience with writing and managing user stories and functional design and designing and delivering an enhancement roadmap.
3-5 years’ practical experience successfully leading/managing the execution of complex technology projects spanning multiple functional areas, systems or stakeholder groups required.

Nice To Haves

Salesforce Certified Platform Administrators or the ability to acquire this certification within first 90 days strongly preferred.
Other Salesforce certifications a plus, especially Salesforce Certified Business Analyst.
ERP experience preferred
Subject matter expertise in one or more additional business process areas preferred: CRM, Sales, Sales Ops, Non-Profit Development, Accounts Receivable, Financial Reporting, Accounts Payable, etc.

Responsibilities

Work closely with business team liaisons, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
Work with developers to design solutions, validate feasibility, and ensure scalability.
Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
Develop and document functional specifications, system design requirements, and workflow diagrams.
Work with system administrators and developers to ensure that system designs meet business requirements and technical standards.
Support project planning by developing timelines, defining project scope, and estimating resources.
Collaborate with business teams, developers, and other team members during the implementation phase.
Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.
Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.
Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
Develop and maintain reports and dashboards that support business decision-making.
Stay updated on industry trends, best practices, and emerging technologies.
Proactively identify opportunities for process improvement and lead initiatives to optimize.
Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
Develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.
Coordinate product releases, working closely with business teams and developers to align on readiness for deployment of new features.
Monitor and track the performance of product features post-launch and implement necessary improvements.
Provide post-release support to address technical issues and feedback from users and stakeholders.