Senior Business Systems Analyst

PEMCO • Seattle, WA

2d • $94,115 - $177,738 • Onsite

About The Position

PEMCO has an opportunity for a Senior Business Systems Analyst to join our community. In this role, you will be responsible for serving as a vital link between our business objectives and technical capabilities, actively engaging with business stakeholders to solve business problems and improve pre-existing process, software, and technology.

Requirements

• B.A. or B.S. degree or equivalent work experience (information technology or business administration or equivalent) is required
• 6 years of experience in business analyst roles in information technology is required
• 4 years of experience in capturing requirements analysis, elicitation and documentation.
• 4 years of experience partnering with development teams including other data engineers and QA engineers, or infrastructure and systems engineers.
• Comfortable working in a multifaceted role that is not always fully defined and that will mature with our solution offerings is required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Ability to leverage AI/Copilot tools to support business analysis and day-to-day operational work required
• Working knowledge of project management methodologies (Agile and Waterfall) is required
• Intermediate understanding of data sources, types, architectures, models and diagrams is required
• Excellent written communications skills sufficient to write systems documentation, project documentation, reports and business correspondences in an organized and concise fashion is required
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities is required
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well

Nice To Haves

• Experience working with insurance core processing platforms is preferred
• Insurance industry experience, especially in claims, product, underwriting and/or distribution is preferred
• Experience supporting insurance core processing system implementations is preferred
• Experience supporting a cloud-based software implementation is preferred
• Certifications/designations in business analysis

Responsibilities

• Facilitate and elicit business requirements via work sessions and interviews with business units and technical staff for medium to large sized projects and system enhancements.
• Interpret and translate business and information data requirements to functional specification documents or user stories providing technical staff direction.
• Post production release and project deployment, troubleshoot and resolve customer problems related to aligned applications.
• Provide leadership and support for the implementation of business solutions by building relationships and partnerships with key stakeholders, recognizing and capitalizing on improvement opportunities and adapting to competing demands, organizational changes and new responsibilities.
• Mentor, coach and provide technical leadership to others.
• Participate in buy vs build decisions for technology solutions to business challenges and opportunities.
• Develop and facilitate end user training as needed, ensuring technical and user documentation is completed as needed.
• Coordinate and facilitate work through utilizing the appropriate project management methodology including agile, scrum and waterfall.
• Apply thorough knowledge across several business units, systems technologies and applications and data needs to identify and design new technology solutions and improvements to computer-based systems and critical business processes.
• Partner with business teams to discover and document information use cases and real-time operational reporting requirements for managing outcomes, operations and planning of business functions
• Actively monitor current state business and systems processes for improvement opportunities across several business areas of responsibility leveraging monitoring tools, performance testing, end user observation and job shadowing.
• Act as a subject matter expert of "as is" and "to be" end to end business and system processes in place for individual and cross-departmental business processes, products and services within the organization.
• Participate in the adoption of data governance processes and document enterprise data definitions, labels, aliases, classifications, validity and accuracy standards and acceptable uses for all project data elements.
• Facilitate and capture business requirements in business process redesign sessions, identifying opportunities to fully leverage new and existing technology solutions and platforms.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Use MS Copilot to draft and refine epics, features, and user stories, improve clarity and consistency of acceptance criteria, and reduce documentation overhead while improving quality.
• Ensure Copilot and AI usage complies with security, privacy, IP and regulatory requirements common in P&C insurance.
• Other duties as assigned.

Benefits

• Medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
• Employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• Participation in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
• Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status).
• Paid time off for bereavement, jury duty, and employee volunteering in the community.
• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program.
• Well-being program.
• Discretionary taxable gifts and gift cards.
• Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.
• Discretionary bonuses.
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
• Employee referral bonuses.
• Shift differential pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree