Senior Business Systems Analyst – Digital Transformation (100% Remote, Ontario)
About The Position
The Senior Business Systems Analyst will support digital transformation initiatives in the insurance sector by turning complex business needs into practical technology solutions. The role contributes to digital innovation through discovery, analysis, stakeholder engagement, and solution planning. It is a full-time, 1-year contract with the possibility of extension, working remotely from Ontario for 37.5 hours per week. The position leads problem framing and discovery, evaluates current and future states, gathers requirements, and aligns project scope and work plans. It also assesses change impacts and manages risks, issues, and dependencies; develops and maintains project and requirements documentation; supports solution rollout and end-to-end validation; and coordinates stakeholders and cross-functional teams. The analyst evaluates solution options, costs, feasibility, and trade-offs, and presents findings and recommendations to support executive decisions.
Requirements
- Experience with client-facing technologies and legacy-to-modern system transformations.
- Experience with data and integration modelling and business case development.
- Experience managing risks, issues, and dependencies, conducting change impact analysis, and developing leadership recommendations.
- Knowledge of business and technology platforms, or the ability to learn digital products.
- Strong understanding of privacy, compliance, controls, and security.
- Skills in test execution and interpreting results.
- Proficiency in using AI for exploration, analysis, and documentation.
- Clear communication and executive presentation skills.
- Ability to explain complex concepts and align decisions.
- Ability to collaborate in a matrixed team.
- Creative problem-solving in ambiguous and changing environments.
- Ability to uncover root causes with limited information.
- Ability to prioritize work and manage time effectively.
Nice To Haves
- Familiarity with financial services.
- Customer-facing operations experience.
- Modern Web, Data Engineering, and Digital skillsets.
- Bilingualism to support stakeholder communications and presentations.
Responsibilities
- Lead pre-discovery and problem-framing with business sponsors to clarify needs, objectives, root causes, capabilities, and roadmaps, including when information is limited.
- Lead Lean UX sessions and discovery workshops; assess current and future states, identify gaps, gather requirements, and align scope and work plans.
- Assess change impacts on systems, processes, procedures, and clients, and manage risks, issues, and cross-team dependencies by resolving or escalating concerns.
- Create and maintain requirements, epics, user stories, data mappings, and project artifacts.
- Prepare or review business and technical documents, communications, and user guidance.
- Support business rollout of developed solutions, with a focus on end-to-end validation.
- Manage business and technology stakeholders, including AVP-level leaders and above, and present findings and recommendations to support executive decisions.
- Lead cross-team solution, technical, and feasibility discussions, identify required technology teams, and submit technical intake requests.
- Coordinate cross-functional planning, cost gathering, estimates, and timelines.
- Compare solution options, costs, feasibility, and trade-offs, and recommend a suitable approach.
Benefits
- Remote work flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
