Lead Systems Analyst, Digital Transformation & Technology

Chick-fil-A, Inc. • Atlanta, GA

5d • Hybrid

About The Position

The Lead Systems Analyst for Talent Systems at Chick-fil-A advances the company’s mission through the delivery, optimization, and continuous improvement of technology solutions supporting the employee lifecycle. The role sits at the intersection of business needs, technical strategy, and solution implementation, partnering with People Department leaders, business partners, and engineering teams to translate strategic priorities into scalable, secure, and effective technology capabilities.

The analyst applies business acumen, analytical thinking, technical fluency, and partnership skills to lead solution delivery, drive system enhancements, and steward a portfolio of talent-related technologies. The role calls for proactive anticipation of business needs, identification of opportunities, informed recommendations, and thought leadership that helps business and technical partners align on solutions. It balances strategic partnership with technical ownership to deliver SaaS- and engineering-led capabilities that create value for the business and its Staff.

Requirements

• Experience with vendor selections and SaaS implementations.
• Strong facilitation and influencing skills.
• Self-starter able to complete responsibilities with minimal supervision.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Excellent personal and relational intelligence.
• Strong decision-making skills.
• Strong team collaboration skills.
• Commitment to continuous improvement and personal drive for excellence.
• Ability to proactively discern business needs, surface opportunities, and make recommendations that advance business outcomes and technical delivery.
• Methodical, investigative, and inquisitive approach with attention to detail.
• Adaptable and flexible approach to work.
• Ability to effectively manage vendors.
• At least 3 years of experience.
• Bachelor's degree or equivalent experience; required field of study is Business, Engineering, or a Technical Field.

Nice To Haves

• Familiarity with HR systems.
• Proficiency in collecting complex business requirements and implementing complex integrations.
• 5 years of experience preferred.
• Bachelor's degree preferred; preferred major or concentration is Management Information Systems or Engineering.

Responsibilities

• Partner with business stakeholders to understand needs and ensure technology solutions align with organizational goals and priorities.
• Translate business needs into clear technical requirements and serve as a bridge between business stakeholders and SaaS vendors or engineering partners to align delivery expectations and support practical, scalable solutions.
• Lead the optimization of SaaS systems and integrations to streamline processes and improve efficiency across the People Department.
• Implement and maintain talent management systems and related tools supporting Staff and prospective employees.
• Use data, insights, and business context to evaluate program effectiveness, identify improvement opportunities, and provide actionable recommendations to leadership.
• Ensure seamless integration between talent platforms and other enterprise systems.
• Oversee system upgrades and deployments while minimizing disruption to ongoing business activities.
• Collaborate with SaaS vendors to implement new features and address technical challenges promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior