Sr. Business Process Analyst I - Senior Billing Analyst

Uber Freight • Chicago, IL

10d • $65,500 - $85,000 • Hybrid

About The Position

Uber Freight is seeking a Senior Business Process Analyst (FinOps Billing) to support its Financial Operations organization. The role is accountable for the health, accuracy, and efficiency of the high-volume billing engine, and connects Finance, Product, Engineering, and external BPO partners. The analyst will drive operational quality control, SOX compliance, and workflow transformation, while helping ensure revenue flows across enterprise platforms. The role also supports payment options for freight customers and works with Collections to resolve billing disputes.

This position is based in Uber Freight’s Chicago office on Van Buren Street on Tuesdays, Wednesdays, and Thursdays, with the option to work from home Mondays and Fridays. Travel is up to 10%.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field.
• At least 2 years of experience in financial operations, billing/accounts receivable, business process analysis, or financial systems operations.
• Demonstrated experience in workflow mapping, variance analysis, and translating operational failures into technical or procedural solutions.
• Proven experience managing end-to-end Accounts Receivable billing operations and shipper billing processes.

Nice To Haves

• At least 1 year of freight experience within finance.
• Experience mentoring peers, onboarding team members, and acting as a delegate point of contact during managerial absences.
• Experience managing or partnering with third-party BPO vendor teams.
• Hands-on expertise with enterprise Billing/ERP systems, EDI frameworks, and RPA technologies.
• Advanced proficiency with Microsoft Excel and Google Sheets for data analysis, aging schedule compilation, and reporting.
• Strong executive presence and communication skills, with a history of driving procedural change across Finance, Operations, Product, and IT teams.

Responsibilities

• Map existing billing processes and plan, execute, and implement improvements to billing activities.
• Coordinate and facilitate freight billing work across teams, including Sales, Account Managers, and Finance Operations BPO support.
• Develop and track process metrics and identify indicators for future improvement opportunities.
• Ensure new shippers are correctly onboarded from an Accounts Receivable perspective and lead onboarding calls related to AR and invoicing methods.
• Present and deliver training to team members and management on billing processes and problems.
• Provide customer service to Uber Freight customers and manage a subset of customers, ensuring invoices are sent and received without end-to-end process issues.
• Evaluate, map, and re-engineer billing, invoicing, and AR workflows across legacy and primary enterprise systems to reduce manual work and increase automation.
• Partner with technical teams on enterprise platform migrations, including Hypercare monitoring, risk mitigation, and cross-functional alignment.
• Oversee setup and operational health for EDI, RPA, and manual invoicing channels, and design fallback mechanisms to prevent revenue disruption during temporary failures.
• Manage day-to-day execution with external BPO partner teams, including work queues, system access, SLA compliance, and operational aging.
• Serve as the senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks.
• Prepare, analyze, and deliver weekly and monthly audit packages to support SOX compliance for customer account configurations and AR write-offs.
• Review and execute threshold approvals, triage exception queues, and work with Product and Engineering to address systemic causes.
• Direct regular audits of billing discrepancies and compile executive-level unbilled-load reporting for FinOps leadership.
• Establish, standardize, and maintain SOPs, process flows, and operational documentation.
• Mentor junior team members, act as a subject matter expert, and provide operational continuity in the manager’s absence.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental benefits.
• Vision benefits.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Potential eligibility for a performance or sales incentive bonus program.
• Potential participation in Uber Freight equity awards.
• Other compensation may be available depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior