Sr. Business Process Analyst I - Senior Billing Analyst

Uber Freight•Chicago, IL

10d•Hybrid

About The Position

Uber Freight is seeking a Senior Business Process Analyst focused on FinOps billing to support the health, accuracy, and efficiency of its high-volume billing operations. The role connects Finance, Product, Engineering, and external business process outsourcing (BPO) partners to improve operational quality, maintain SOX compliance, and transform complex workflows. It also supports payment options for freight customers and works with Collections to resolve billing disputes. The position is based in Uber Freight’s Chicago office on Tuesdays, Wednesdays, and Thursdays, with the option to work from home Mondays and Fridays. Travel may be up to 10%.

Requirements

Bachelor’s degree in Finance, Accounting, or a related field.
At least 2 years of experience in financial operations, billing/accounts receivable, business process analysis, or financial systems operations.
Experience mapping workflows, analyzing variances, and translating operational failures into technical or procedural solutions.
Demonstrated experience managing end-to-end Accounts Receivable billing operations and shipper billing processes.

Nice To Haves

At least 1 year of freight experience in finance.
Experience mentoring peers, onboarding team members, and serving as a delegate point of contact during managerial absences.
Experience managing or partnering with third-party BPO vendor teams.
Hands-on expertise with enterprise billing or ERP systems, EDI frameworks, and RPA technologies.
Advanced proficiency in Microsoft Excel and Google Sheets for data analysis, aging schedules, and reporting.
Strong executive presence and communication skills, with experience driving procedural change across Finance, Operations, Product, and IT.

Responsibilities

Map existing billing processes and plan, perform, and implement billing process improvements.
Organize and facilitate cross-functional work on freight billing processes with Sales, account managers, and Finance Operations BPO support.
Develop and track process metrics and identify opportunities for improvement.
Ensure new shippers are onboarded correctly from an Accounts Receivable perspective and lead AR and invoicing-method onboarding calls.
Present and provide training on billing processes and problems to team members and management.
Provide customer service to Uber Freight customers and manage a subset of customers, ensuring invoices are sent, received, and processed without end-to-end issues.
Evaluate, map, and redesign billing, invoicing, and Accounts Receivable workflows across legacy and primary enterprise systems to reduce manual work and increase automation.
Partner with technical teams on enterprise platform migrations, including Hypercare monitoring, risk mitigation, and cross-functional coordination to protect revenue cycles.
Oversee setup and operational health across EDI, RPA, and manual invoicing channels, and design fallback mechanisms for temporary failures.
Manage day-to-day execution with external BPO teams, including work queues, system access, SLA compliance, and operational aging.
Serve as the senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks.
Prepare and deliver weekly or monthly audit packages to support SOX compliance across customer account configurations and AR write-offs.
Review and execute threshold approvals, triage exception queues, and work with Product and Engineering to address systemic root causes.
Direct regular audits of billing discrepancies and compile executive-level unbilled-load reporting for FinOps leadership.
Establish and maintain standard operating procedures, process flows, and operational documentation.
Mentor junior team members and provide operational continuity by stepping in for the manager when needed.
Work on payment options for freight customers and collaborate with Collections to resolve billing disputes.