Senior Business Operations Manager, Product Value Realization
About The Position
The Senior Business Operations Manager, Product Value Realization owns collaboration and value creation between HealthEdge’s product organization and delivery organization. The role advances high-priority, delivery-originated requests through the Product Development Lifecycle (PDLC), ensuring enhancement opportunities are clearly framed, prioritized, delivered, and assessed for realized value after release. It compares estimated and actual outcomes to improve future assessments and prioritization, and strengthens accountability for credible business cases. The position owns PDLC governance and initiative execution, including request review, initiative planning, cross-functional delivery, deployment readiness, and executive-ready reporting. It defines and tracks input and output metrics that connect financial and operational outcomes to BPaaS metrics, validates the value delivered by new functionality, and leads course correction and continuous improvement when initiatives miss expected impact. The role also pressure-tests assumptions and problem definitions, assesses opportunity costs and value potential, structures options for executive stakeholders, and tracks requestors’ estimate accuracy. It works with senior leaders and functional teams across product and delivery to resolve decisions, manage risks and interdependencies, and drive outcomes in a complex, changing environment. The position is remote in the US and may require travel depending on company needs.
Requirements
- At least 7 years of total experience, including meaningful experience in investment banking, structured finance, or a comparably rigorous analytical professional-services environment.
- Demonstrated track record of modeling, stress-testing, and presenting quantitative value cases to executive audiences.
- Ability to define and track both input and output metrics and apply analytical discipline to post-delivery validation as well as pre-delivery estimation.
- Experience leading complex, cross-functional initiatives within large organizations.
- Strong organizational, problem-solving, and execution skills.
- Excellent communication and stakeholder-management capabilities across technical and operational audiences.
- Comfort working in ambiguous and fast-evolving environments.
- Ability to structure ambiguous problems, develop executive-ready materials, and drive strategic outcomes without formal authority.
Nice To Haves
- Experience in enterprise transformation or strategy execution within a SaaS or technology-enabled services company.
- Familiarity with KPI frameworks, OKRs, and value-realization tracking.
- Experience in healthcare SaaS and/or health plan operations.
Responsibilities
- Own end-to-end PDLC governance for delivery-originated requests across Articulate & Prioritize, Discovery, Solution & Size, Design & Build, Test, and Release & Validate.
- Review incoming delivery requests with the Product Operations team and validate problem statements, opportunity costs, and success criteria before requests advance.
- Translate strategic themes into initiative plans with detailed milestones, deliverables, and accountable owners.
- Lead execution across multiple workstreams and guide cross-functional teams through delivery.
- Apply PDLC governance standards and track progress, risks, issues, and outcomes using structured methods.
- Own the weekly Product + Delivery alignment forum and deployment-readiness cadence, and provide executive-ready status reporting.
- Own the initiative KPI framework connecting financial and operational outcomes to BPaaS operational metrics.
- Define and track input and output metrics, clearly distinguishing between them in reporting.
- Quantitatively validate value delivered by new functionality after release and compare actual results with the estimates used for prioritization.
- Feed realized-value data into prioritization to improve the enterprise enhancement pipeline.
- Identify performance gaps and lead course correction when initiatives fall short of projected impact.
- Own continuous improvement of value-assessment frameworks, execution processes, and tooling.
- Pressure-test assumptions and problem definitions to ensure initiatives are outcome-driven and value-accretive.
- Clarify business problems, opportunity costs, and value-creation potential using structured financial analysis.
- Identify cross-functional trade-offs and present structured options to executive stakeholders.
- Track the accuracy of value estimates submitted with enhancement requests and incorporate realized-versus-estimated variance into future prioritization recommendations.
- Apply heightened scrutiny to future submissions from requestors with a pattern of overestimation.
- Collaborate with senior leaders and functional teams across product and delivery to foster alignment and accountability.
- Drive decision-making to resolution and escalate risks and issues with clear framing and recommended options.
- Build and maintain cross-functional relationships in complex, matrixed organizational structures.
- Identify execution risks and interdependencies across initiatives and develop and implement mitigation plans.
- Navigate ambiguity and provide clarity and drive outcomes when priorities shift.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
