Value Realization Manager

Fortive•Austin, TX

About The Position

The Value Realization Manager is a strategic, customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. Partnering with the Global Flagship and North America sales teams, the role develops business cases, conducts ROI analyses, and supports executive conversations to advance customer retention, expansion, and advocacy. It combines financial analysis, strategic thinking, and customer engagement. The manager works with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational challenges. The role leads or supports value discovery and business-case development, analyzes ROI, total cost of ownership, and cost-benefit, and presents value-focused findings to customer stakeholders and decision-makers. The position also establishes frameworks for measuring implementation outcomes, tracks realized value, and provides data-driven insights for Executive Business Reviews. It supports sales-cycle activities and internal enablement, while helping improve Accruent’s value realization methods, tools, messaging, and customer success stories.

Requirements

3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS or technology company.
Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis.
Strong communication and presentation skills, including the ability to translate complex data into compelling customer narratives.
Experience working directly with customers and internal cross-functional teams in a fast-paced environment.
Proficiency in Excel, PowerPoint, and CRM systems such as Salesforce.

Nice To Haves

Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries such as facilities, healthcare, manufacturing, or real estate.
Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics such as ARR, CAC, and LTV.
Bachelor’s degree in Business, Finance, Economics, or a related field; an advanced degree or certifications in business analysis or consulting are a plus.

Responsibilities

Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
Lead or support value discovery sessions and business-case development for strategic sales opportunities.
Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.
Establish frameworks to measure pre- and post-implementation success metrics.
Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
Support preparation for Executive Business Reviews (EBRs) with data-driven insights on account value achieved.
Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.
Work with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks.
Support the sales cycle, including RFP responses, procurement justification, and contract negotiations.
Enable sellers and account teams with tools, templates, and content for value-based selling.
Contribute to refining Accruent’s value realization methodology, templates, and messaging.
Capture and share best practices, reusable business cases, and outcome-based reference materials.
Support development of success stories and value narratives for marketing and customer advocacy programs.