Lead Product Manager, Value realization

Humana

1d•$126,300 - $173,700•Remote

About The Position

Humana is seeking an experienced Lead Product Manager to own the strategy and delivery of the measurement and reporting product for Next Best Action (NBA). The role defines how the enterprise measures NBA effectiveness through a unified measurement strategy, KPI framework, and reporting capabilities spanning business outcomes, model performance, and operational metrics. Working across cross-functional and cross-data science teams, the Lead Product Manager translates business questions into a coherent measurement approach and partners with data science, analytics, engineering, and business stakeholders to deliver trusted reporting that supports decisions. In partnership with the Director, Product Management, the role owns its portion of the product portfolio lifecycle, including vision, strategy, roadmap, delivery, and value measurement. It also helps mature the product operating model by establishing shared measurement language across workstreams. The position provides leadership through partnership and influence, including mentoring junior product managers and supporting a collaborative, product-oriented culture. This is a remote role with occasional travel to Humana offices for training or meetings. Home or hybrid workers must have an internet connection with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week.

Requirements

Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.
5–9+ years of product management experience, including hands-on ownership of a product, measurement, or analytics capability in a complex, regulated environment such as healthcare or financial services.
Ability to own the end-to-end product lifecycle, including strategy, roadmap, prioritization, requirements, delivery, and value measurement, with minimal supervision.
Working knowledge of KPIs/OKRs, statistics, and measurement concepts; ability to define metric frameworks, interpret analyses objectively, and translate data into decisions.
Demonstrated ability to influence without authority, build relationships across data science and business teams, and align multiple teams around shared objectives.
Experience with agile methodologies, backlog management, PI Planning, and defining measurable success metrics.
Awareness of modern technology and data/analytics concepts and ability to translate technical concepts accurately for non-technical stakeholders.
Ability to build compelling business cases, understand basic profit-and-loss drivers, and connect measurement work to financial outcomes.
Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies.
Working knowledge of Azure DevOps (ADO) and Jira Align.
Ability to work from a dedicated home workspace that protects member PHI/HIPAA information; home internet must meet the stated minimum speeds of 25 Mbps download and 10 Mbps upload.
Ability to travel occasionally to Humana offices for training or meetings.

Nice To Haves

Master’s degree or certification in Marketing, Business Administration, Information Technology, or a related field.
Product or agile certification such as CSPO, SAFe, PMP, or equivalent.

Responsibilities

Define and communicate the NBA measurement strategy and roadmap, translating business goals and stakeholder questions into an outcome-driven approach.
Establish a KPI and metric framework distinguishing business effectiveness, model performance, and operational metrics, and connect metrics to the decisions they inform.
Define success metrics before build and ensure measurement requirements are considered during use-case discovery and design.
Serve as the primary point of contact for measurement and reporting questions and decisions across cross-functional and cross-data science teams.
Partner with data science and analytics teams to align on model performance metrics, evaluation approaches, and reporting of model outputs.
Translate capabilities into operational processes and measurement plans with matrix partners across Marketing, Digital, call center, IT, and insurance organizations.
Build stakeholder relationships, facilitate transparent communication, and explain decision criteria behind priorities.
Own end-to-end delivery of NBA reporting capabilities, from requirements through launch, including planning, prioritization, and feature execution.
Define, prioritize, maintain, and continuously refine the measurement and reporting backlog based on stakeholder value, business impact, and changing priorities.
Create product requirements and acceptance criteria, and validate report and dashboard designs with stakeholders before build.
Guide PI Planning and execution, clarify epics and features, engage agile teams, and adjust priorities based on team input and constraints.
Validate reporting quality and trustworthiness by ensuring metrics are accurate, consistent, and clearly defined for each audience.
Establish product analytics and reporting to measure adoption, usage, and business outcomes, and report value to stakeholders.
Generate reports and dashboards to track progress, derive actionable insights, support continuous improvement, and inform strategy and decisions.
Use data to inform decisions, iterate based on results, and translate findings into business cases and customer stories.
Evaluate information critically, identify flawed or misleading data, interpret results objectively, and support recommendations with logic and evidence.
Identify opportunities to improve measurement and reporting capabilities and submit idea canvases and business cases.
Articulate a clear vision and roadmap and influence others through partnership, including without direct authority.
Solve problems and make timely decisions using independent judgment to analyze variables, navigate trade-offs, and select a course of action.
Lead and manage change by championing new measurement standards and definitions and helping others adapt.
Provide leadership, guidance, and mentorship to junior product managers.