Senior Business Development Manager - Airport & Airline Lounges (NAM)

SITA Switzerland Sarl • Wayne, NJ

11d

About The Position

SITA is seeking an experienced, commercially driven Business Development Senior Manager to accelerate growth of CCM’s premium airport and airline lounge furnishings and interior solutions business across North America. Following SITA’s acquisition of CCM, the company is expanding its support for airports, airlines, and lounge operators with premium furnishings, custom millwork, and integrated interior solutions that enhance the passenger experience.

This is a hands-on, market-facing business development role for an established industry professional with a proven record in airport furniture, premium commercial interiors, hospitality furnishings, or airport lounge development. The role requires an existing network of decision-makers across airlines, airports, independent lounge operators, and the architecture and design community, together with knowledge of airport construction, project management, FF&E, and procurement stakeholders. The successful candidate will identify opportunities, build relationships, influence specifications, and convert opportunities into profitable business, positioning CCM before formal procurement begins.

Requirements

• At least 8–10 years of successful business development or sales experience in airport furnishings, premium commercial furniture, hospitality interiors, lounge development, or a closely related industry.
• Demonstrated track record of developing and closing significant commercial projects.
• Established relationships in the North American market with airlines, airports, lounge operators, architects, interior designers, or other key decision-makers.
• Experience selling through complex, relationship-driven sales cycles involving multiple stakeholders.
• Strong understanding of commercial furniture, architectural specification, or interior fit-out procurement processes.
• Ability to identify and develop opportunities before formal tenders or RFPs are issued.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Willingness to travel extensively throughout North America.

Responsibilities

• Develop and execute a North American business development strategy for CCM’s airport and airline lounge portfolio.
• Identify and pursue opportunities with major airlines, airports, independent lounge operators, and other premium passenger experience providers.
• Use industry relationships to gain early visibility into lounge development, renovation, and modernization projects.
• Build and maintain a qualified pipeline from initial concept and specification through contract award.
• Develop relationships with decision-makers responsible for lounge development, design, procurement, and capital investment, as well as project influencers and stakeholders.
• Identify major airport terminal, airline lounge, and passenger environment programs during planning, design, and pre-construction.
• Build stakeholder maps for individual projects and develop early-stage pursuit strategies before specifications and procurement strategies are finalized.
• Maintain visibility into airport capital improvement programs, airline investment programs, lounge initiatives, and terminal renovation or expansion projects across North America.
• Translate project intelligence into qualified opportunities and coordinated pursuit strategies with SITA airport and airline account teams.
• Establish CCM as a preferred partner for premium lounge furnishings, custom millwork, and integrated interior solutions.
• Build relationships with airline real estate, airport development, lounge operations, and commercial teams.
• Engage architecture, interior design, consulting, and project management firms to influence product selection and specifications early in the design process.
• Represent SITA/CCM at relevant aviation, hospitality, furniture, and design industry events.
• Monitor competitor activity, customer investment programs, and trends in premium passenger environments.
• Position CCM solutions during programming, concept design, design development, and pre-construction.
• Drive the inclusion of CCM products and solutions in project specifications, furniture packages, basis-of-design decisions, and approved product selections.
• Track specifications through procurement and coordinate actions to protect CCM’s position through proposal and contract award.
• Lead business development from initial engagement through proposal development, commercial negotiation, and contract award.
• Collaborate with CCM design, product, engineering, and delivery teams to develop solutions aligned with customer requirements.
• Coordinate with SITA airport and airline account teams to leverage customer relationships and identify cross-selling opportunities.
• Maintain accurate pipeline forecasts, account plans, and opportunity development strategies.
• Support strategic partnerships that expand CCM’s market reach and competitive position.

Benefits

• Flexible workday through Flex Day.
• Flex Location: work from any location in the world for up to 30 days per year.
• Employee Assistance Program for employees and dependents, available 24/7 year-round.
• Champion Health personalized wellbeing platform.
• Professional development and learning resources, including LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, and Stanford programs.
• Competitive benefits aligned with local market and employment status.
• Work-from-home flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed