Senior Business and Operations Analyst

First Commonwealth Bank•Pittsburgh, PA

About The Position

The Senior Business and Operations Analyst stays current on the corporation’s business and technology strategic plans and works with department managers to identify, evaluate, and recommend solutions that support those plans. The role evaluates new technologies and software, may lead projects involving banking-system changes or new product setup, and supports production processes by completing assigned work as needed. The analyst serves as an internal consultant and supports assigned applications, system configuration, and operational users. The position works with vendors, management, business partners, and operational teams to assess and implement system changes, address software issues, maintain documentation and procedures, and improve processes. The analyst may also provide training and guidance to personnel and assist operational production teams with processing when needed.

Requirements

Two to five years of experience with banking systems support or equivalent is required.
Above-average reading, writing, and grammar skills.
Above-average analytical and mathematical skills.
Above-average communication and interpersonal skills.
Valid driver’s license and ability to travel when required.

Nice To Haves

BA or BS in Technology or Business, or equivalent experience, is preferred.

Responsibilities

Serve as an internal consultant to help department managers solve complex problems and support efficient operations between the business and software providers; support multiple assigned applications.
Provide overall system configuration and support for Line of Business or Support Leaders to help ensure a high level of customer service.
Advise and assist business department managers in developing techniques and procedures to implement the corporation’s technology; serve as a contact for inquiries about assigned systems and their capabilities.
Maintain knowledge of assigned systems, including features, input forms, coding, processing, reporting, calculations, reconciliation procedures, General Ledger interface, RM, and the account opening platform as related to the application.
Develop an overview of job functions across the corporation to facilitate effective communication with users.
Assess and respond appropriately to unexpected software or design errors.
Work with vendors and management to evaluate, test, and install system changes and releases.
Advise Line of Business and Support Leaders of changes, updated documentation, and revised or developed input forms.
Develop project plans, set deadlines, communicate with involved departments, and conduct post-project evaluations.
For assigned ASP applications, monitor websites or emails for upcoming required and optional changes or upgrades; work with business partners to understand application use and test changes and updates; develop and maintain supporting procedures and documentation.
Review and update policies and procedures relating to assigned systems as required.
Retain records according to guidelines.
Review work orders, projects, and releases with the supervisor promptly if established completion dates cannot be met; perform only approved system changes.
Attend training and provide guidance and training to other personnel as needed.
Work with operational production teams to understand daily processing and recommend identified process improvements or efficiencies.
Provide support to operational production teams and complete necessary processing within the teams when needed.