About The Position

The Senior FP&A and Business Operations Analyst bridges complex IT data architecture and front-line business strategy to resolve operational inefficiencies. The role reduces manual Excel processes and reporting bottlenecks through data automation and AI-driven platforms. By structuring foundational data and developing executive dashboards, the analyst supports cross-functional alignment and decision-making across Retail Wireless leadership. The analyst partners with cross-functional teams on performance management and budget-versus-actual analysis for operational targets. The role uses AI and enterprise data platforms to automate executive summaries, identify daily operational anomalies, and generate predictive subscriber narratives; transforms subscription data into structured feeds for forecasting; builds interactive dashboards for subscriber lifecycle tracking and natural-language performance queries; automates reporting workflows; and conducts cohort and sensitivity analyses to address executive inquiries.

Requirements

  • Bachelor's degree in Finance, Business Administration, Economics, or a related quantitative field.
  • At least 3 years of progressive experience in strategic business operations, revenue operations, or FP&A.
  • At least 3 years of experience with advanced SQL scripting and relational database management.
  • At least 3 years of experience with subscription metric modeling and unit economics analysis.
  • At least 3 years of experience with enterprise data platforms and reporting visualization tools.
  • Expertise in subscription-based operational metrics and unit economics, including an understanding of volume drivers.
  • Hands-on proficiency writing complex SQL scripts and navigating relational databases to extract, clean, and structure data.
  • AI literacy and enterprise data enablement skills using platforms such as Databricks, Snowflake Cortex, and Amazon Quick.
  • Strong analytical problem-solving skills, including cohort and sensitivity analysis of subscriber trends.
  • Strong communication and stakeholder-management capabilities to convey complex operational concepts in concise executive narratives.
  • Willingness to participate in at least one in-person interview.
  • Visa sponsorship is not available for this position.

Nice To Haves

  • Prior experience in Retail Wireless, telecommunications, or a SaaS/subscription-based business model.

Responsibilities

  • Partner with cross-functional teams on performance management and budget-versus-actual analysis for critical operational targets.
  • Use AI platforms such as Databricks, Amazon Quick, and Snowflake Cortex to automate executive summaries, detect daily operational anomalies, and generate predictive subscriber narratives.
  • Analyze subscription metrics and transform raw datasets into structured data feeds for forecasting models.
  • Build interactive, executive-facing dashboards to track subscriber lifecycles and enable natural-language performance querying.
  • Identify reporting bottlenecks and deploy automated data workflows to eliminate manual compilation.
  • Conduct cohort and sensitivity analyses on subscriber trends to answer executive inquiries.

Benefits

  • Flexible spending accounts
  • Health Savings Account (HSA)
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Career opportunities
  • Flexible time away plan
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