Warehousing

Stratas Foods•Memphis, TN

2d•Onsite

About The Position

The Senior Business Analyst serves as the primary liaison between Information Systems and Supply Chain Operations, focusing on shipping, receiving, warehousing, inventory management, and logistics. The role identifies business challenges and improvement opportunities, then delivers technology solutions that support operational efficiency, inventory accuracy, customer service, and overall business performance. The analyst partners with Operations and Logistics teams to analyze processes, define requirements, support system implementations, and lead continuous improvement initiatives, maximizing the value of ERP, warehouse management, and shipping-related systems. This is an onsite role, based at the Memphis work location or at a Stratas Foods plant location. The role supports shipping operations across the East Coast to West Coast during coverage hours of 9:30 a.m. to 6:30 p.m. Central Standard Time. It is primarily office-based, with regular interaction in manufacturing, warehouse, and distribution environments, and travel of up to 20% to plants, warehouses, distribution facilities, and project locations. Occasional weekend coverage and after-hours support may be required during system implementations, upgrades, and critical business events. Responsibilities include business process analysis and improvement; gathering, documenting, and validating requirements; designing and implementing solutions with technical teams; coordinating system implementations, upgrades, integrations, testing, and user acceptance; providing functional application support and troubleshooting; monitoring operational metrics; supporting integrations with customers, vendors, carriers, third-party logistics providers, and trading partners; and developing documentation and training materials. Typical physical activities may include prolonged sitting or standing, computer use, movement within the workplace, and occasional lifting or moving of items up to 50 pounds. The position requires a bachelor’s degree in Information Systems or a related field, or an equivalent combination of education and experience, and at least five years of Business Analyst experience supporting enterprise business applications. Relevant experience includes warehouse, shipping, receiving, inventory, logistics, manufacturing, distribution, or supply chain operations, requirements work, process improvement, and systems implementation. Preferred qualifications include Infor M3 CloudSuite Food and Beverage ERP, WMS, RF scanning, barcode technologies, warehouse automation, Power BI, and Lean, Six Sigma, or continuous improvement experience. Full-time employee benefits listed are medical, dental, and vision.

Requirements

Bachelor’s degree in Information Systems or a related field; an equivalent combination of education and experience may be considered.
At least 5 years of Business Analyst experience supporting enterprise business applications.
Experience supporting warehouse, shipping, receiving, inventory management, or logistics operations.
Experience gathering, documenting, and validating business requirements.
Experience leading process improvement and systems implementation initiatives.
Experience working in manufacturing, distribution, or supply chain environments.
Strong understanding of ERP systems and business application ecosystems.
Experience with system integrations and data flows.
Knowledge of software development lifecycle (SDLC) methodologies.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio.
Experience creating process maps, requirements documents, and test plans.
Strong analytical, problem-solving, organizational, communication, and facilitation skills.
Ability to prioritize tasks, manage time, adapt to changing demands, and work independently or as part of a team.
Clear verbal and written communication, active listening, attention to detail, dependability, sound judgment, professionalism, and discretion.
Ability to perform typical activities including prolonged sitting or standing, computer use, occasional movement around the workplace, and lifting or moving items up to 50 pounds.

Nice To Haves

Experience with Infor M3 CloudSuite Food and Beverage ERP.
Experience supporting Warehouse Management Systems (WMS).
Experience supporting RF scanning, barcode technologies, and warehouse automation solutions.
Experience with reporting and analytics tools such as Power BI.
Lean, Six Sigma, or Continuous Improvement experience.
Strong understanding of shipping operations, receiving operations, warehousing and distribution, inventory control and accuracy, cycle counting and physical inventories, lot tracking and traceability, transportation and logistics, order fulfillment, and material handling and warehouse automation.

Responsibilities

Serve as the primary Information Systems business partner for Shipping, Receiving, Warehousing, and Inventory Management.
Analyze business processes, identify gaps, recommend technology-enabled improvements, and identify opportunities to automate manual work.
Facilitate stakeholder meetings and workshops to gather, document, and validate business requirements.
Develop and maintain business requirements, process flows, functional specifications, use cases, and data requirements.
Lead root cause analysis and recommend corrective actions for recurring operational and system issues.
Collaborate with technical teams to design, develop, and implement solutions that meet business requirements.
Evaluate proposed system changes and enhancements for business impact, feasibility, and alignment with company objectives.
Lead and coordinate system implementations, upgrades, integrations, and process improvement initiatives.
Participate in the software development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
Ensure solutions adhere to business processes, system standards, and governance practices.
Develop test strategies, test plans, test scripts, and validation procedures; coordinate and lead UAT with business stakeholders.
Validate system functionality, document and manage defects through resolution and retesting, and support cutover planning and production validation.
Provide functional support for shipping, receiving, warehousing, inventory, and logistics-related business applications.
Troubleshoot and resolve complex business process and system issues.
Partner with business teams to identify and prioritize enhancement opportunities.
Monitor and analyze operational performance metrics to identify continuous improvement opportunities.
Support integrations with customers, vendors, carriers, third-party logistics providers, and trading partners.
Develop and maintain system, process, and training documentation; conduct end-user training and knowledge transfer.
Promote adoption of new processes and technologies through change management practices.
Travel up to 20% to manufacturing plants, warehouses, distribution facilities, and project locations; provide occasional weekend coverage and after-hours support for implementations, upgrades, and critical business events.