Warehousing

Stratas Foods•Cordova, TN

1d•Onsite

About The Position

The Senior Business Analyst is the primary liaison between Information Systems and Supply Chain Operations, focusing on shipping, receiving, warehousing, inventory management, and logistics. The role analyzes business challenges and processes, identifies opportunities for improvement, and delivers technology solutions to improve operational efficiency, inventory accuracy, customer service, and business performance. The position supports shipping operations from the East Coast to the West Coast during 9:30 a.m. to 6:30 p.m. Central Standard Time. The analyst partners with Operations and Logistics teams to define requirements, support system implementations, and lead continuous improvement initiatives. The role helps maximize the value of ERP, warehouse management, and shipping-related systems while ensuring solutions meet business objectives. Work is primarily office-based, with regular interaction in manufacturing, warehouse, and distribution environments and travel of up to 20% to plants, warehouses, distribution facilities, and project locations. Occasional weekend coverage and after-hours support may be needed during implementations, upgrades, and critical business events.

Requirements

Bachelor’s degree in Information Systems or a related field; an equivalent combination of education and experience may be considered.
At least 5 years of Business Analyst experience supporting enterprise business applications.
Experience supporting warehouse, shipping, receiving, inventory management, or logistics functions.
Experience gathering, documenting, and validating business requirements.
Experience leading process improvement and systems implementation initiatives.
Experience working in manufacturing, distribution, or supply chain environments.
Strong understanding of ERP systems and business application ecosystems.
Experience with system integrations and data flows.
Knowledge of software development lifecycle methodologies.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio.
Experience creating process maps, requirements documents, and test plans.
Strong analytical and problem-solving skills.
Ability to travel up to 20% and provide occasional weekend or after-hours support during implementations, upgrades, and critical business events.
May need to lift or move items weighing up to 50 pounds.

Nice To Haves

Experience with Infor M3 CloudSuite Food and Beverage ERP.
Experience supporting Warehouse Management Systems (WMS).
Experience supporting RF scanning, barcode technologies, and warehouse automation solutions.
Experience with reporting and analytics tools such as Power BI.
Lean, Six Sigma, or Continuous Improvement experience.

Responsibilities

Serve as the primary Information Systems business partner for shipping, receiving, warehousing, and inventory management functions.
Analyze business processes, identify gaps, and recommend technology-enabled improvements.
Facilitate stakeholder meetings and workshops to gather, document, and validate business requirements.
Develop and maintain business requirements, process flows, functional specifications, use cases, and data requirements.
Lead root cause analysis and recommend corrective actions for recurring operational and system issues.
Identify opportunities to automate manual processes and improve operational efficiency.
Collaborate with technical teams to design, develop, and implement solutions that meet business requirements.
Evaluate system changes and enhancements for business impact, feasibility, and alignment with company objectives.
Lead and coordinate system implementations, upgrades, integrations, and process improvement initiatives.
Participate in the software development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
Ensure solutions follow established business processes, system standards, and governance practices.
Develop test strategies, plans, scripts, and validation procedures.
Coordinate and lead User Acceptance Testing with business stakeholders; validate functionality against documented requirements.
Document and manage defects through resolution and retesting; support cutover planning and production validation.
Provide functional support for shipping, receiving, warehousing, inventory, and logistics applications, including coverage from 9:30 a.m. to 6:30 p.m. Central Standard Time.
Troubleshoot and resolve complex business process and system issues.
Partner with business teams to identify and prioritize enhancements and analyze operational performance metrics for continuous improvement.
Support integrations with customers, vendors, carriers, third-party logistics providers, and trading partners.
Develop and maintain system and process documentation, training materials, procedures, workflows, and system configuration documentation.
Conduct end-user training and knowledge transfer, and promote adoption of processes and technologies through change management.