Senior Business Analyst (Hybrid)
About The Position
The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, using data to improve operational performance, service delivery, and client outcomes. The position partners with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies. The role leads cross-functional efforts to analyze and improve business processes; develops and maintains Power BI dashboards and reports; establishes key performance indicators; monitors workload and staff performance metrics; and ensures data quality and integrity. It provides actionable insights to support accountability, transparency, and data-driven decision-making across the division. The analyst also coaches staff on data literacy, performance measurement, and process improvement methodologies to foster continuous improvement. The position is based at HSC Somerset in Raleigh, North Carolina, and has a Monday–Friday schedule from 8:30 a.m. to 5:15 p.m. The hiring range is $76,986–$107,784, commensurate with experience.
Requirements
- Bachelor's degree; equivalent education and experience are accepted.
- Four years of job-related experience; equivalent education and experience are accepted.
- Understanding of process improvement principles and practices.
- Demonstrated business analysis and process improvement work experience.
- Demonstrated ability to lead cross-functional teams.
- Competence in working collaboratively and managing teams.
- Ability to manage multiple projects successfully.
- Skill in leading process change.
- Strong stakeholder management skills.
- Strong interpersonal skills, including the ability to influence behaviors and negotiate and resolve challenges with tact and diplomacy.
- Good communication and project management skills.
- Microsoft Power BI proficiency.
Nice To Haves
- Three or more years of business analytics experience.
- Process improvement facilitation experience.
- Experience implementing best practices, creating documentation, and developing operating procedures.
- GIS mapping experience.
- Experience overseeing an organization's continuous improvement.
Responsibilities
- Lead data and analytics initiatives across the Social Services Department to improve operational performance, service delivery, and client outcomes.
- Partner with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies.
- Lead cross-functional efforts to analyze and improve business processes.
- Develop and maintain Power BI dashboards and reports.
- Establish key performance indicators (KPIs).
- Monitor workload and staff performance metrics.
- Ensure data quality and integrity.
- Provide actionable insights to support accountability, transparency, and data-driven decision-making across the division.
- Coach staff on data literacy, performance measurement, and process improvement methodologies.
- Lead and manage cross-functional teams and multiple projects, and facilitate process change.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
