Senior Business Analyst (Hybrid)
About The Position
The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, using data to improve operational performance, service delivery, and client outcomes. The role partners with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies. The analyst also fosters a culture of continuous improvement by coaching staff on data literacy, performance measurement, and process improvement methodologies. The Wake County Department of Social Services team works collaboratively to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. This is a regular position located at HSC Somerset in Raleigh, North Carolina. The schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m. The hiring range is $76,986–$107,784, commensurate with experience.
Requirements
- Bachelor's degree; equivalent education and experience are accepted.
- Four years of job-related experience; equivalent education and experience are accepted.
- Understanding of process improvement principles and practices.
- Demonstrated business analysis and process improvement work experience.
- Demonstrated experience overseeing an organization’s continuous improvement.
- Demonstrated ability to lead cross-functional teams.
- Demonstrated competence in collaborating and managing teams.
- Ability to manage multiple projects successfully.
- Skill in leading process change.
- Strong stakeholder management skills.
- Strong interpersonal skills, including the ability to influence behaviors and negotiate and resolve challenges with tact and diplomacy.
- Good communication and project management skills.
- Microsoft Power BI proficiency.
Nice To Haves
- Three or more years of business analytics experience.
- Process improvement facilitation experience.
- Experience implementing best practices, documenting processes, and creating operating procedures.
- GIS mapping experience.
Responsibilities
- Lead cross-functional efforts to analyze and improve business processes.
- Develop and maintain Power BI dashboards and reports.
- Establish key performance indicators (KPIs).
- Monitor workload and staff performance metrics.
- Ensure data quality and integrity.
- Provide actionable insights that support accountability, transparency, and data-driven decision-making across the division.
- Coach staff on data literacy, performance measurement, and process improvement methodologies.
- Lead data and analytics initiatives and partner with division leadership, program managers, and staff to implement data management practices, performance measurement frameworks, and continuous quality improvement strategies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
