Senior Business Analyst

Fraser Health•Surrey, BC

27d•Hybrid

About The Position

The Quality Assurance/Testing portfolio has a temporary full-time Senior Business Analyst position available to support the Automation/Scripting and Testing activities for the MEDITECH program within Fraser Health. This temporary position is available to start immediately and the end date for this temporary position is Dec 31st, 2026. This role will utilize analytical & technical skills, information systems knowledge and contribute to creating effective processes. The role tackles technical and strategic challenges using innovative ways and contributes to and leads teams to success. The role brings real passion for innovation and performance in technology as it contributes to changing lives in healthcare. It utilizes strong testing, scripting & automation skills in this challenging and rewarding Senior Business Analyst role. The Senior Business Analyst will provide senior-level expertise, take on hands-on automation and testing work, mentor junior team members, collaborate with a wide range of stakeholders and ensure the work being done aligns with the MEDITECH program’s expectations and is reflective of measurable results. The Senior Business Analyst will also provide backup coverage to the Testing & Scripting Leads as needed. The role focuses on key roles and responsibilities in Testing and Scripting & Automation.

Requirements

Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field.
At least Five (5) to Seven (7) years recent related experience working at a medium to large sized organization:
Performing hands-on end to end testing in an electronic health record setting for various test types like Unit/Functional, Integration, Usability, Regression, Devices Readiness (including printers testing at sites), User Acceptance
Hands-on Automation & Scripting (preferably using the Power Automate tool)
Experience with Power BI
Experience with health and corporate information systems
Prior experience required with Automation, Usability Engineering Framework, UX Design and Testing (including Usability)
Proven work experience and strong proficiency in SQL, R, Python, Power BI and Power Automate
Good hands-on experience extracting, cleaning, and modeling data from electronic health records systems like MEDITECH; utilizing software such as Excel, iPeople Direct Table Viewer, Power BI and Microsoft SQL Server
Ability to understand end to end workflows and create test cases from these
Mentor junior team members during test cases creation and responsible for reviewing and ensuring accuracy of these test cases
Mentor junior team members during automation scripting and script runs
Promote teamwork and contribute to the team’s success
Responsible for the logistics of room bookings and devices required for testers during various test phases
Excellent verbal and written communication skills, with the ability to effectively communicate complex technical solutions to non-technical stakeholders
Proficient Excel, PowerPoint and Visio skills
Ability to support the Test Lead & Automation Lead in day-to-day deliverables
Experience working in a multi-disciplinary environment including providers and clinicians
An equivalent combination of education, training, and experience will be considered.
Flexibility to work in a hospital setting (having various shift timings) during software releases and to provide end user support
Willingness to multitask between portfolio activities and across portfolios
Ready to work in a highly rewarding & challenging environment with frequent changes to be expected
Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience.
Three (3) to five (5) years of recent, related experience in a medium to large sized organization.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.

Nice To Haves

An added advantage if you have experience with an electronic health information system such as MEDITECH, Paris, Intrahealth Profile, CST and tools such as Power Automate and Power BI

Responsibilities

Work closely with the Test Lead and other team members to contribute to the development of project level Test Strategy
Understand the end-to-end clinical workflows and get involved in test cases preparation and hands-on testing for applicable in-scope test types
Support the Test Lead in coordinating the Test planning & execution activities for each of the in-scope test types and ensure they are completed within the prescribed timelines
Get trained on using Expanse functionalities (end to end)
Identify and log defects during testing
Participate in Defects Triage sessions; triage defects and own the defect life cycle process
Ensure traceability between workflows, test cases and their test results are in place
Support the Test Lead in various testing initiatives
Be proactive, identify and support Usability tests implementation for suitable areas of MEDITECH Expanse
Provide support to all required stakeholders
Contribute to the test planning and testing for Priority Packs and yearly mock Disaster Recovery
Mentor the junior testers, ensure test deliverables are of high quality
Be a subject matter expert in using the Power Automate scripting tool, Power BI for reports, defining processes and best practices
Take ownership of ongoing scripting/automation activities & upcoming initiatives
Attend Knowledge transfer sessions to understand the current state
Perform hands-on development and maintenance of automation scripts
Mentor junior team members and contribute to the team’s success
In consultation with the Automation lead, script requestor & applicable stakeholders, establish suitable timelines for preparing and executing the Automation scripts
Engage in multiple ongoing scripting initiatives; ability to prioritize
Work towards building an effective automated Regression suite
Offer analytical support to clinical users by extracting, cleaning and modeling data from electronic health records systems like MEDITECH, utilizing software such as Excel and Microsoft SQL Server
Collaborate with Health Informatics departments, partner organizations, infrastructure support teams and external vendors as required
Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.