Senior Business Analyst - Operations Performance & Analytics

Capital One • Richmond, VA

4d

About The Position

Capital One’s Anti-Money Laundering (AML) Program safeguards communities, the company, and the country by preventing, detecting, and reporting suspicious activity within the financial system. The Program uses enterprise customer and transaction data, models to identify risky customers and behavior, and investigations that provide leads and evidence to support law enforcement investigations. Business Analysts help the Program respond to changes in criminal practices and make decisions across its functions.

This role analyzes macroeconomic trends that affect AML investigation volumes; develops business KPIs and KRIs to define and monitor program success; and helps establish criteria for identifying suspicious transactions and financial activities. It also supports optimization of the investigative process through operational risk management, understanding investigator productivity, and capacity planning, and analyzes how Capital One Financial businesses contribute to AML investigations to ensure accurate accounting for AML expenses.

The Senior Business Analyst identifies business challenges and improvement opportunities, uses analysis to develop strategic or tactical recommendations, and performs modeling and analytics to support product and pricing strategies. The role frames problems, develops and tests hypotheses, analyzes results, develops solutions, evaluates operational feasibility, leads implementation, and creates monitoring plans. It partners with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.

The position calls for analytical decision-making, quantitative and conceptual thinking, business judgment, leadership, integrity, strong communication and influencing skills, a results orientation, and the ability to work in a fast-paced, entrepreneurial, and dynamic environment. Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Requirements

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining, a bachelor's degree in a quantitative field, with the degree obtained on or before the scheduled start date; qualifying fields include Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
• Alternatively, currently has or is obtaining a master's degree in a quantitative field, or an MBA with a quantitative concentration, with the required degree obtained on or before the scheduled start date.
• Proven track record of analytical decision-making and problem-solving, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, integrity, and responsible decision-making.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute in an uncertain and fluid environment.
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• At least 1 year of experience in statistical model building.
• At least 1 year of experience in market research.
• At least 1 year of experience in SQL querying.
• At least 2 years of experience in business analysis.
• At least 1 year of experience in consulting.

Responsibilities

• Analyze macroeconomic trends driving AML investigation volumes.
• Develop business KPIs and KRIs to define and monitor program success.
• Define criteria for identifying suspicious transactions and financial activities, informed by an understanding of potential illegal activities.
• Optimize investigative processes through operational risk management, analysis of investigator productivity, and capacity planning.
• Analyze contributions of Capital One Financial businesses to AML investigations to ensure fair and accurate accounting for AML expenses.
• Identify business challenges and opportunities for improvement and use analysis to make strategic or tactical recommendations.
• Perform modeling and analytics to assist new product and pricing strategies for lending products.
• Frame problems, develop hypotheses, test and analyze them, develop solutions, assess operational feasibility, lead implementation efforts, and develop monitoring plans.
• Work with colleagues across IT, Sales, Operations, Finance, and other functions to drive improvements in quality, volume, service, and profitability.
• Make decisions and solve problems using analytics, and drive an agenda focused on short- and long-term goals in an uncertain and changing environment.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior