Senior Business Analyst/ Customer Support Specialist

TEKsystems•Austin, TX

5d•$75 - $100•Hybrid

About The Position

Seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to leadership. The role requires strategic vision and hands-on execution to support critical transformation programs across a fast-paced semiconductor environment. It includes leading ERP modernization and SAP S/4HANA transformation work, standardizing global business processes, supporting enterprise systems integration, and handling customer support, order management, billing, inventory, and operational improvement activities. This is a contract position based in Austin, Texas, with a hybrid workplace arrangement. The listed pay range is $75.00–$100.00 per hour. Benefits may be available to eligible temporary-role employees, subject to eligibility requirements and applicable plan terms.

Requirements

Business analysis skills.
Customer support skills.
ERP system experience.
SAP S/4HANA experience.
Oracle experience.
Analytical and detail-oriented approach.
Customer-focused and results-oriented approach.
Ability to work in a fast-paced environment.
Experience leading enterprise ERP modernization initiatives.
SAP S/4HANA implementation and transformation experience.
Oracle ERP-to-SAP migration expertise.
Business process harmonization and enterprise architecture alignment experience.
Data governance and master data strategy experience.
Order-to-Cash (OTC) process optimization experience.
Cross-functional process design and deployment experience.
Multi-region implementation experience across the Americas, Europe, and Asia.
Continuous improvement methodologies.
Manufacturing and semiconductor business operations expertise.
Experience leading business analyst and functional teams.
Plant Maintenance (PM) and manufacturing systems integration experience.
ERP integration experience involving procurement, materials planning, and maintenance operations.
Stakeholder management and executive communication skills.
Talent development, mentoring, and change management experience.

Responsibilities

Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
Create, manage, and maintain customer orders and quotations accurately.
Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
Proactively communicate order status, changes, and customer concerns.
Investigate and resolve billing discrepancies and transactional issues.
Process debits, credits, and order adjustments accurately.
Partner with Finance teams to support cash management objectives and operational KPIs.
Monitor account activity and follow established processes supporting revenue recognition and collections.
Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues.
Analyze operational data and trends to identify issues and recommend corrective actions.
Support inventory optimization and fulfillment performance objectives.
Anticipate operational challenges and collaborate on preventive solutions.
Participate in process improvement initiatives that enhance customer experience and operational efficiency.
Identify root causes and recommend sustainable solutions.
Support implementation of new tools, systems, and operational procedures.
Contribute to continuous improvement projects across the business.
Build working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
Work with customer representatives on operational requirements, scheduling needs, and issue resolution.
Support global and cross-functional projects as assigned.
Perform activities in a safe and responsible manner and support Environmental, Health, Safety, and Security.
Lead enterprise ERP modernization initiatives, including SAP S/4HANA implementation and transformation.
Support Oracle ERP-to-SAP migration, business process harmonization, and enterprise architecture alignment.
Support data governance and master data strategy.
Optimize Order-to-Cash (OTC) processes and design and deploy cross-functional processes across regions.
Lead business analyst and functional teams and support talent development, mentoring, and change management.
Integrate Plant Maintenance (PM) and manufacturing systems with ERP systems supporting procurement, materials planning, and maintenance operations.
Manage stakeholders and communicate with executives.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.