Senior Technical Business Support Analyst (Workday)

Portland General Electric • Portland, OR

1d • Onsite

About The Position

PGE is hiring a Senior Technical Business Support Analyst to support Workday Talent Management, Recruiting, Learning, and Succession modules. The role requires in-depth knowledge and experience, independent work with minimal guidance, and the ability to serve as a resource for less-experienced colleagues. The analyst uses established practices and knowledge of business issues to improve products and services, and solves complex problems using existing solutions and new perspectives.

The position provides technical and business support by troubleshooting and monitoring systems, coordinating upgrades and testing, creating reports and analytics, and advising end users. It collaborates across teams to address systemic issues, meet business requirements, and improve operational processes and system use.

The role is based in an office environment and includes regular computer use, frequent driving or travel, variable scheduling, on-call work, and possible long hours. Employees in all positions may be asked to assist during storms or other company emergencies. The position is not eligible for employment-based immigration sponsorship.

Requirements

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
• Typically five or more years of experience using operational systems, performing IT troubleshooting, or equivalent.
• Workday configuration training required.
• Advanced knowledge of departmental systems, including Workday, myservices, and Jira.
• Advanced knowledge of business-unit operating processes.
• Advanced knowledge of system configuration or application-system development, relational databases, and coding principles.
• Intermediate knowledge of utility systems.
• Intermediate knowledge of system-interface and configuration protocols, web tools, and database concepts.
• Intermediate customer-focus skills.
• Intermediate enterprise and business-awareness skills.
• Advanced analysis and problem-solving skills.
• Advanced business-process-relationship skills.
• Intermediate knowledge of the utility industry.
• Advanced organization and prioritization skills.
• Intermediate project-management skills.
• Ability to meet response times, deadlines, and time-sensitive tasks; follow accuracy standards; and follow through on decision-making tasks.
• Ability to collaborate effectively, communicate and solve problems under stress, respond and adapt to frequent change, and apply feedback and learning to work.
• Ability to work long hours, work a variable schedule and on-call schedule, and report to work during severe inclement weather.
• Ability to meet regular, reliable, predictable, full-time attendance standards.
• Valid driver’s license.
• Frequent driving, travel, or commuting at least once a week or more.
• Ability to use a computer regularly for the entire work shift.

Nice To Haves

• Background in talent management and learning.

Responsibilities

• Respond to and triage end-user hardware and software issues.
• Identify trends, proactively resolve systemic issues, investigate root causes, and lead cross-functional resolution efforts.
• Negotiate deadlines between IT and end users.
• Monitor systems, identify potential gaps or issues, and resolve or mitigate issues so systems meet business requirements.
• Proactively implement process improvements.
• Analyze anticipated system upgrades or changes and identify and mitigate potential issues.
• Lead user acceptance testing and coordinate upgrades, accounting for business-process needs and system constraints.
• Design reports and analytics and provide data to end users to support business-process and system improvements.
• Serve as a subject-matter expert to end users and others.
• Support or lead cross-functional projects.
• Recommend operational process improvements to optimize system use.

Benefits

• Total rewards package designed to reward contributions and support employee well-being and professional development.
• Performance-based incentive bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior