Senior Broker Loan Processor

Better Mortgage

10d • $75,000 - $100,000

About The Position

NEO Home Loans, powered by Better, is seeking an experienced mortgage processor to join its growing broker processing team. The Senior Broker Loan Processor owns an active pipeline of broker loans and moves each file from submission through closing. The role is suited to a seasoned mortgage broker processor bringing wholesale lending expertise into a corporate environment, with responsibility for follow-up, deadlines, clear communication, and personal ownership of loan files. The position offers employee benefits, paid time off, and the opportunity to contribute to the department’s growth, with the possibility of taking on leadership responsibilities over time.

Requirements

• Typically 10 or more years of mortgage loan processing experience, with a strong preference for a mortgage broker background. Candidates with fewer than 10 years may be considered if their most recent five years have been dedicated exclusively to broker loan processing.
• Hands-on familiarity with several wholesale lender websites, portals, submission processes, and condition workflows.
• Working knowledge of underwriting guidelines and loan requirements for DSCR, bank statement, and Non-QM programs.
• Experience with mortgage pricing and a strong understanding of lender programs and product options.
• Ability to organize, track, and manage a fast-paced pipeline with multiple deadlines.
• Excellent follow-up, communication, judgment, and attention to detail, with initiative and ownership through resolution.
• Ability to work independently while collaborating with loan officers, lenders, and internal teams.

Nice To Haves

• Strong mortgage broker processing background.
• Interest in contributing to a growing department and potentially developing into a leadership role.

Responsibilities

• Own and monitor an active broker-loan pipeline, keeping milestones, deadlines, and next steps visible and on track.
• Review files for completeness and potential issues, and prepare and submit loans through wholesale lender websites and portals.
• Use pricing tools, product matrices, and lender program knowledge to support loan officer decisions about loan options and lender fit.
• Track underwriting decisions and conditions, appraisal and title progress, disclosures, rate-lock timelines, closing requirements, and funding.
• Coordinate timely document collection and condition resolution with borrowers, loan officers, wholesale lenders, and internal partners.
• Provide consistent status updates, persistently follow up on outstanding items, and raise risks early with a proposed next step.
• Maintain accurate loan records and organize documentation in company systems in accordance with lender and company requirements.
• Apply working knowledge of agency and government requirements to identify guideline questions and route them to the appropriate decision-maker.
• Share ideas, experience, and process improvements as the broker processing department grows, with potential to take on leadership responsibilities over time.

Benefits

• Competitive compensation based on experience and qualifications.
• Healthcare, retirement, and voluntary benefits, including medical, dental, vision, health savings accounts, and 401(k).
• Flexible paid time off and wellness resources.
• Additional benefit perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed