Senior Branch Specialist (Personal Banker)

Consumers Credit Union • Round Lake, IL

5d • $18 - $28 • Onsite

About The Position

Consumers Credit Union is hiring a Senior Branch Specialist (Personal Banker) at its Volo branch. The role focuses on developing relationships with members, serving as their financial expert, opening specialized accounts, and educating them about products and services that may benefit them. It combines personal banking with some teller responsibilities and includes sales goals and opportunities to earn incentives.

The specialist processes requests involving specialized or complex accounts and consumer loan applications. They also provide backup branch support by greeting and directing members and answering assistance calls. The position requires adherence to policies, procedures, compliance, audits, quality control, and balancing standards.

The position is scheduled for 40 or more hours per week during the stated weekday and regular Saturday hours. The salary range is $18.34–$27.51 per hour, and the role is eligible for sales incentives.

Requirements

• High school diploma or equivalent.
• Two years of similar work experience in retail, customer service, guest relations, sales, or cash handling.
• Comfort promoting products and services, educating members, and engaging in sales-oriented conversations.
• Computer proficiency with data processing platforms, email, internet/intranet, instant messaging, and Microsoft Office.
• Excellent interpersonal and communication skills.
• Ability to multitask, work at a fast pace, and stay organized.
• A helpful, positive approach; integrity; and willingness to embrace inclusion and diversity.
• Availability to work 40 or more hours per week within the stated schedule: Monday–Thursday 8:30 a.m.–5:30 p.m., Friday 8:30 a.m.–6:30 p.m., and regular Saturdays 8:30 a.m.–1:30 p.m.

Nice To Haves

• Financial institution, teller, or personal banker experience.
• Bilingual Spanish.

Responsibilities

• Identify financial products and services that may benefit members and guide them toward options in their best interest, including through service-minded sales conversations.
• Process requests for specialized or complex accounts and consumer loan applications.
• Back up Branch Specialists by greeting members, directing them to the appropriate person, and answering member assistance calls.
• Adhere to policies, procedures, compliance requirements, audits, quality control, and balancing standards.

Benefits

• Medical plans, including High Deductible, HMO, and PPO options, effective from the date of hire for eligible employees.
• Dental insurance.
• Vision insurance.
• Spending accounts.
• Short-term disability coverage.
• Long-term disability coverage.
• Life insurance.
• 401(k) savings plan participation available at any time.
• Pension plan enrollment following six months of employment, 1,000 hours of service, and reaching age 20.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED