Senior Branch Specialist (Personal Banker)

CCU•Volo, IL

15h•Onsite

About The Position

Consumers Credit Union is hiring a Senior Branch Specialist (Personal Banker) for its Volo branch. The role develops relationships with members, serves as a financial expert, opens specialized accounts, and educates members about products and services that may benefit them. It combines Personal Banker work with some Teller responsibilities and includes sales goals and opportunities to earn sales incentives. The position requires availability to work 40 or more hours per week during the stated branch hours, including regular Saturdays.

Requirements

High school diploma or equivalent.
Two years of similar work experience, such as retail, customer service, guest relations, sales, or cash handling.
Comfort promoting products and services, educating members, and engaging in sales-oriented conversations.
Computer proficiency with data processing platforms, email, internet/intranet, instant messaging, and Microsoft Office.
Excellent interpersonal and communication skills.
Ability to multitask, work at a fast pace, and stay organized.
Helpful and positive disposition, integrity, and an embrace of inclusion and diversity.
Availability to work 40 or more hours per week within the listed branch schedule, including regular Saturdays.

Nice To Haves

Financial institution, Teller, or Personal Banker experience.
Bilingual Spanish.

Responsibilities

Develop relationships with members and guide them toward financial products and services that are in their best interest.
Promote products and services, educate members, and engage in service-minded sales conversations, including addressing objections.
Process requests for specialized or complex accounts and consumer loan applications.
Back up Branch Specialists by greeting members, directing them to appropriate assistance, and answering member calls.
Follow policies, procedures, compliance requirements, audit and quality-control standards, and balancing standards.

Benefits

Medical plans, including High Deductible, HMO, and PPO options, effective date of hire for eligible employees.
Dental insurance.
Vision insurance.
Spending accounts.
Short-term disability.
Long-term disability.
Life insurance.
401(k) savings plan participation available at any time.
Pension plan enrollment following six months of employment, 1,000 hours of service, and reaching age 20.
Sales incentives.