Senior Branch Member Account Specialist - West Lawn, PA
About The Position
As a Senior Branch Member Account Specialist (Sr BMAS), you will help members achieve their financial goals by opening accounts, supporting lending needs, resolving concerns, and building meaningful relationships. The role requires bilingual Spanish proficiency and supports communities in Reading, Shillington, West Lawn, Muhlenberg, Exeter, and surrounding Berks County areas. Comprehensive training, ongoing support, and career-growth opportunities are provided. This is a full-time position of 40 hours per week, Monday through Friday, with rotating Saturdays. The primary location is the West Lawn Branch at 2104 Van Reed Road, West Lawn, Pennsylvania. The role may also provide support at nearby branches in Muhlenberg, Shillington, Exeter, and Reading as needed. Compensation is $21.00 to $25.50 per hour; hiring rates may depend on directly related experience, education, geographic location, or special skills. The branch environment emphasizes personalized member interactions, hands-on training, and development of banking expertise. The role also involves helping Spanish-speaking members feel understood and confident in their financial decisions. A notary license must be obtained within one year, and training is provided.
Requirements
- Bilingual Spanish proficiency is required; qualified employees must successfully complete the required language proficiency assessment to receive the bilingual premium.
- High school diploma and 1–3 years of related experience; alternative combinations of education and experience will be considered.
- Ability to obtain a notary license within one year of accepting the role.
- Proficiency with Microsoft Office and standard office technology.
Nice To Haves
- Associate degree preferred.
- Two to four years of experience in customer service, retail, banking, or the financial services industry.
Responsibilities
- Build trusted member relationships through thoughtful, personalized service and meaningful financial conversations.
- Open and manage consumer, business, and IRA accounts.
- Support consumer loan applications, excluding mortgages.
- Listen to members, resolve concerns, and recommend relevant solutions to support their financial goals.
- Support branch operations, including teller and Member Service Representative coverage, while maintaining accuracy and attention to detail.
- Use Spanish-language skills to support members in their financial decisions.
- Obtain a notary license within one year; training is provided.
Benefits
- Retirement benefits, including a pension plan and 401(k) with employer match.
- Medical, dental, vision, and supplemental coverage.
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO).
- 10+ paid holidays per year.
- Lifestyle Spending Account stipend for wellness, caregiving, student loan repayment, tuition reimbursement, and other eligible expenses.
- Employee recognition and career advancement opportunities.
- Bilingual premium for qualified employees who successfully complete the required language proficiency assessment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
