Senior Branch Member Account Specialist- Horseheads, NY

Visions Federal Credit Union • Village of Horseheads, NY

8d • $21 - $23 • Onsite

About The Position

As a Senior Branch Member Account Specialist, you deliver an exceptional member experience by building meaningful relationships and providing personalized financial support. You serve as a trusted partner who helps members navigate financial decisions, including opening accounts, accessing lending solutions, and improving their financial wellness. Comprehensive training is provided in operational processes and member service. The position is full-time and on-site at the Horseheads, New York branch. Typical shifts are Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. Compensation is $21.00–$23.00 per hour; hiring rates may depend on directly related work experience, education, geographic location, or special skills.

Requirements

• High school diploma and 1–3 years of related experience; Visions will consider alternative education and experience.
• Obtain a notary license within one year of accepting the role.
• Proficiency with Microsoft Office Suite programs.
• Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.

Nice To Haves

• Associate degree preferred.
• Two to four years of experience in customer service, retail, banking, or the financial services industry.

Responsibilities

• Open and manage consumer, business, and IRA accounts.
• Support consumer loan applications, excluding mortgages.
• Resolve complex member concerns and escalations.
• Identify opportunities to recommend relevant products and services.
• Support branch operations, including teller/MSR coverage.
• Provide notary services; training is provided.

Benefits

• Pension plan and 401(k) with employer match.
• Medical, dental, vision, and supplemental coverage.
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO).
• 10+ paid holidays per year.
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED