Branch Member Specialist

AAA • Downey, CA

17h

About The Position

The Branch Member Specialist is the primary provider of member services within a branch. The position supports members with DMV registration and notary services, reception and check-in, travel materials and reservations, and other branch services. The specialist maintains service quality and accuracy, identifies opportunities to recommend relevant products and services, and works toward assigned cross-sell goals. The role may also include administrative and cashiering functions.

The specialist must understand DMV rules and Club procedures, independently complete a variety of DMV transactions, and identify when a member’s issue requires referral to the DMV or management. The role also requires verifying that members have appropriate documentation for notarization and recommending appropriate service actions based on member requests.

Requirements

• High school diploma or GED.
• One to three years of customer service experience.
• General typing skills and familiarity with Windows, Microsoft Office, Outlook, and Internet/Intranet access.
• General knowledge of Club systems.
• Notary Public credential through the National Notary Association within one year.

Nice To Haves

• Moderate knowledge of Auto Club products and services, including travel counseling, publications, maps, and routing.
• Advanced knowledge of and training in DMV rules, regulations, and procedures.
• Moderate skill operating additional branch equipment, such as a key cutter machine and passport equipment.

Responsibilities

• Provide DMV registration services and maintain current knowledge of DMV regulations.
• Complete transactions according to DMV and Club policies and procedures, and independently perform a variety of DMV functions.
• Support reception by checking in members and providing maps, tour books, and other travel-related materials.
• Identify cross-sell opportunities, recommend relevant products and services, provide leads to other departments, and meet assigned cross-sell goals.
• Process notary transactions according to National Notary Association and Club procedures, and maintain notary knowledge and commission.
• Prepare TripTiks, IDPs, passport photos, and routings for members.
• Book car and hotel reservations and domestic hotel packages, and sell Mexico insurance.
• Perform branch administrative functions, including balancing cash drawers, posting ledgers, resolving overages and shortages, filing receipts, submitting and retaining documents, making deposits, and processing FIRM.
• Process membership and insurance policy payments and offer automatic renewal.
• Process changes to membership files and recommend or process membership upgrades when appropriate.
• Handle ERS complaints, provide tip packs, and balance or reconcile cash drawers.
• Support membership-retention initiatives, including collecting valid email addresses, acknowledging first-year members, and supporting AAA Auto Pay and Identity Theft Monitoring.
• Process travel, automotive, and cashiering transactions efficiently and accurately.
• Assess member documentation for notarization and recognize issues requiring referral to the DMV or management.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and a pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED