Senior Branch Member Account Specialist - Muhlenberg, PA
About The Position
As a Senior Branch Member Account Specialist, you’ll deliver an exceptional member experience by building meaningful relationships and providing personalized financial support. You’ll help members navigate financial decisions, including opening accounts, accessing lending solutions, and improving their financial wellness. The role includes comprehensive training in operational processes and member service excellence, and offers an opportunity to build a banking career while serving members in the greater Reading, Pennsylvania community. The position is full-time and on-site at the Muhlenberg Branch in Temple, Pennsylvania, with planned local coverage at nearby branches in Shillington, West Lawn, Exeter, and Reading as needed. Typical hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. Compensation is $21.00–$25.50 per hour; hiring rates may depend on factors including relevant experience, education, geographic location, and special skills.
Requirements
- Bilingual Spanish proficiency is required; qualified employees who successfully complete the required language proficiency assessment may receive a bilingual premium.
- High school diploma and 1–3 years of related experience; alternative education and experience may be considered.
- Obtain a notary license within one year of accepting the role.
- Proficiency in Microsoft Office Suite programs.
- Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.
- Ability to communicate clearly, build trust and long-term relationships with members, and have consultative conversations.
- Enjoy helping people solve problems and reach financial goals, and be comfortable in a fast-paced, member-facing environment.
Nice To Haves
- Associate degree preferred.
- Two to four years of experience in customer service, retail, banking, or the financial services industry.
Responsibilities
- Open and manage consumer, business, and IRA accounts.
- Support consumer loan applications, excluding mortgages.
- Resolve complex member concerns and escalations.
- Identify opportunities to recommend relevant products and services.
- Support branch operations, including teller/member service representative coverage.
- Provide notary services; training is provided.
Benefits
- Pension plan and 401(k) with employer match.
- Medical, dental, vision, and supplemental coverage.
- Flexible paid time off (PTO), volunteer time off (VTO), and wellness time off (WTO).
- 10 or more paid holidays per year.
- Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses, including student loan repayment and tuition reimbursement.
- Mileage reimbursement for eligible travel between branch locations while providing float coverage.
- Employee recognition program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
