Senior Branch Member Account Specialist - Muhlenberg, PA

Visions Federal Credit Union • Temple, PA

1d • Onsite

About The Position

As a Senior Branch Member Account Specialist, you deliver an exceptional member experience by building meaningful relationships and providing personalized financial support. You help members navigate financial decisions, including opening accounts, accessing lending solutions, and improving their financial wellness. The organization provides comprehensive training in operational processes and member service. The role supports members throughout the greater Reading, Pennsylvania community.

The position is full-time and based on-site at the Muhlenberg Branch in Temple, Pennsylvania, with planned local coverage at nearby branches in Shillington, West Lawn, Exeter, and Reading as needed. Typical hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. Compensation is $21.00 to $25.50 per hour. Hiring rates may depend on factors such as related experience, education, location, and special skills.

Requirements

• Bilingual Spanish proficiency is required; qualified employees who successfully complete the required language proficiency assessment receive a bilingual premium.
• High school diploma and 1–3 years of related experience.
• Obtain a notary license within one year of accepting the role.
• Proficiency with Microsoft Office Suite programs.
• Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.
• Must be authorized to work without new employment authorization sponsorship or immigration-related support from Visions Federal Credit Union.

Nice To Haves

• Associate degree preferred.
• Two to four years of experience in customer service, retail, banking, or the financial services industry.

Responsibilities

• Open and manage consumer, business, and IRA accounts.
• Support consumer loan applications, excluding mortgages.
• Resolve complex member concerns and escalations.
• Identify opportunities to recommend relevant products and services.
• Support branch operations, including teller and member service representative coverage.
• Provide notary services; training is provided.
• Provide planned local coverage at nearby branches when needed.

Benefits

• Pension plan.
• 401(k) with employer match.
• Medical, dental, vision, and supplemental coverage.
• Flexible paid time off (PTO), volunteer time off (VTO), and wellness time off (WTO).
• More than 10 paid holidays per year.
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement.
• Mileage reimbursement for eligible travel between branch locations while providing float coverage.
• Employee recognition program.
• Bilingual premium for qualified employees who successfully complete the required language proficiency assessment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED