Senior Billing & Collections Specialist

MSIG Holdings•Warren, NJ

1d•$90,000 - $100,000

About The Position

MSIG USA, the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., provides commercial insurance solutions and operates as part of a global insurance group. The Senior Billing & Collections Specialist is a subject matter expert responsible for process engineering and designing effective digital and manual controls, managing complex receivables, administering deductible programs, engaging brokers and agents, negotiating collections, and resolving escalated matters. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance. It exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists. The estimated salary range is $90,000–$100,000 per year. Actual compensation within the range depends on relevant experience, location, and other job-related factors. Benefits include healthcare and retirement benefits, paid time off, charitable and parental leave, tuition reimbursement, and personal insurance discounts. MSIG USA provides equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.

Requirements

At least 5 years of insurance billing, collections, receivables, or premium accounting experience.
Experience managing complex receivable portfolios.
Strong negotiation and relationship management skills.
Demonstrated ability to resolve complex operational issues.

Responsibilities

Manage complex deductible billing and cash application activities.
Oversee specialized deductible programs and high-risk accounts.
Resolve complex payment allocation and receivable issues.
Lead unapplied funds resolution efforts.
Negotiate payment arrangements and collection strategies.
Manage disputed balances and escalated collection matters.
Coordinate third-party collection activities.
Drive recovery efforts for aged and high-value receivables.
Serve as the primary contact for complex broker and agent issues.
Partner with Underwriting and Finance on premium and receivable matters.
Support key client and broker relationships.
Act as an escalation point for offshore teams.
Coach and mentor junior specialists.
Identify trends and recommend and implement process, digital, and control improvements.
Support governance and operational reporting.