Billing & Collections Specialist

Hospice of the Valley • Phoenix, AZ

19h

About The Position

The Billing & Collections Specialist is responsible for billing and collection activities for Hospice of the Valley and its subsidiaries across all programs. The role includes completing pre-billing reviews and documentation in the EMR; preparing, submitting, and tracking claims through the clearinghouse to payer adjudication; and performing post-billing tasks to support accurate, timely reimbursement. The specialist monitors accounts receivable aging, follows up proactively with payers and patients or families, processes adjustments, and maintains current accounts receivable documentation and collection status in the EMR. Payment and adjustment posting may also be required when applicable.

Hospice of the Valley is a mission-driven, not-for-profit hospice serving the Phoenix metropolitan area since 1977. The organization describes a friendly, supportive work environment with leadership support, autonomy, flexibility, teamwork, and meaningful work.

Requirements

• At least three years of healthcare billing and collections experience.
• Knowledge of Medicare, Medicare Advantage, commercial insurance, and AHCCCS insurance billing regulations and guidelines.
• Strong interpersonal, verbal, and written communication skills.
• Ability to influence or persuade and gain commitment from others.
• Professional image, enthusiastic attitude, and self-motivated work ethic.
• Excellent computer skills, including intermediate-level Excel.
• Strong math and data-entry skills, including 10-key by touch.
• Ability to identify and resolve problems in a timely manner.
• Ability to gather and analyze information skillfully.
• Ability to manage time well, meet deadlines, and perform assigned duties with attention to detail, speed, accuracy, and follow-through.
• Ability to work independently with minimal supervision and act as a self-starter.
• Ability to handle personal and confidential information professionally.

Responsibilities

• Perform preliminary work in preparation for billing.
• Bill assigned payers and programs.
• Follow up promptly and collect outstanding accounts receivable for assigned payers.
• Maintain accurate accounts receivable documentation and data in the EMR.
• Provide responsive, professional service to internal and external customers.
• Ensure accurate posting of Medicare, Medicare Advantage, commercial insurance, and self-pay payments and adjustments to patient accounts.
• Maintain and enhance professional skills.
• Adhere to high standards of personal and professional conduct.

Benefits

• Competitive wages and an excellent benefit program.
• Generous paid time off.
• Flexible schedules for work/life balance.
• Supportive work environment with a culture of caring for patients and one another.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed