Billing and Collections Specialist

Consultative Search Group•Los Angeles, CA

1d•Onsite

About The Position

A prestigious global law firm is hiring a Billing and Collections Specialist, based in one of its California offices. The specialist serves as the primary contact for assigned partners and clients and administers all aspects of billing and collections. The role includes maintaining billing memos, coordinating and preparing invoices and attachments, sending bills to clients, and following up on outstanding invoices. Electronic billing is a major part of the position, and the specialist must understand legal terms and processes to maintain billed time and expenses accurately. The specialist reviews billing memos, time, and expenses for narrative corrections, transfers, and other maintenance, and finalizes invoices. They prepare LEDES files, ensure accuracy and compliance with client billing guidelines, coordinate and resolve electronic billing issues, monitor submissions and related statuses, and communicate with clients, partners, attorneys, paralegals, and assistants. They also manage collections for assigned clients by reviewing accounts receivable, preparing inventory emails, following up with responsible partners or assistants, documenting preferences and responses, updating firm databases, and monitoring electronic billing systems. The successful candidate is detail-oriented, organized, adaptable, and effective under pressure. They demonstrate strong communication, customer service, teamwork, prioritization, and follow-through skills, and can use technology to support work processes in a fast-paced environment.

Requirements

Prior billing experience; law firm experience is preferred.
Ability to communicate effectively with personnel at all levels.
Excellent attention to detail and ability to work well under pressure.
Outstanding written and verbal communication skills.
Excellent organizational skills and ability to strategize, multitask, and prioritize.
Strong customer service mindset and high motivation.
Ownership mentality, proactive communication, and exceptional follow-through.
Strong technology skills, including strong Excel skills and familiarity with third-party electronic billing software.
Flexibility and commitment to quality, customer service, teamwork, and supporting firm and department goals in a fast-paced environment.

Nice To Haves

College degree preferred; college courses in accounting, business, or a related field are a plus.
EbillingHub experience and knowledge of Elite preferred.

Responsibilities

Review billing memos monthly and maintain time and expenses, including narrative corrections, transfers, and other maintenance; finalize invoices.
Understand the legal work and processes associated with assigned matters and comply with clients’ special billing requirements.
Prepare LEDES files and review them for accuracy and compliance with client billing guidelines.
Coordinate and resolve electronic billing issues for assigned clients, communicating relevant information efficiently to appropriate parties.
Monitor electronic billing progress, including system status, work in progress, client, matter, and timekeeper setups, and other process aspects.
Monitor and resolve electronic billing issues, including deductions, and provide submission and problem-solving assistance as needed.
Manage collections for assigned clients, including preparing inventory emails, reviewing outstanding accounts receivable, and following up with responsible partners or assistants.
Document partner preferences and methods, update firm databases with partner responses, and monitor electronic billing systems and report as needed.
Prepare and assemble bills and attachments, send bills to clients, and follow up regarding outstanding invoices.
Communicate with attorneys, paralegals, assistants, partners, and clients regarding billing and collection matters.