Billing and Collections Specialist
About The Position
A prestigious global law firm is hiring a Billing and Collections Specialist who can be based at any of its California offices. The specialist serves as the primary contact for assigned partners and clients and administers all aspects of billing and collections. Responsibilities include reviewing and maintaining billing memos, coordinating and preparing invoices and attachments, sending bills to clients, and following up on outstanding invoices. Electronic billing is a major function of the role, which also requires familiarity with legal terminology and processes to maintain accurate time and expense billing. The role includes reviewing billing memos and time and expense entries for narrative corrections, transfers, and other maintenance; finalizing invoices; and ensuring compliance with client-specific billing requirements. The specialist prepares LEDES files, checks them for accuracy and compliance with client billing guidelines, resolves e-billing issues, monitors submission progress and related system data, and provides timely communications and problem-solving support. The specialist also manages collections for assigned clients by preparing inventory emails, reviewing accounts receivable, following up with partners and assistants, documenting preferences and responses, updating firm databases, and monitoring e-billing systems. Effective follow-up should account for prior communications to avoid unnecessary repetition and support confidence in the collection process.
Requirements
- Prior billing experience; law firm experience is preferred.
- Ability to communicate effectively with personnel at all levels.
- Excellent attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- Outstanding written and verbal communication skills.
- Excellent organizational skills and the ability to strategize, multitask, and prioritize.
- Strong customer-service mindset, motivation, ownership mentality, proactive communication, and follow-through.
- Strong technology skills, including strong Excel skills and experience with third-party e-billing software.
- Flexibility and commitment to quality, customer service, teamwork, and supporting firm and department goals.
Nice To Haves
- College degree preferred; college coursework in accounting, business, or a related field is a plus.
- EbillingHub experience and knowledge of Elite.
Responsibilities
- Review billing memos monthly and maintain time and expense entries, including narrative corrections, transfers, and miscellaneous updates.
- Finalize invoices and coordinate their processing, preparation, assembly, and delivery to clients.
- Understand legal terminology, processes, and the nature of legal work on assigned matters.
- Maintain compliance with special billing requirements for assigned clients and matters.
- Prepare LEDES files and review them for accuracy and compliance with client billing guidelines.
- Coordinate and resolve e-billing issues for assigned clients, communicating the required data and next steps to appropriate parties.
- Monitor e-billing progress, including system status, work in progress, client, matter and timekeeper setups, and other process elements.
- Monitor and resolve e-billing issues, including deductions, and provide submission and problem-solving assistance as needed.
- Manage collections for assigned clients, including preparing inventory emails and regularly reviewing outstanding accounts receivable.
- Follow up consistently with responsible partners and assistants, taking prior communications and responses into account.
- Document partner preferences and methods, update firm databases with partner responses, and monitor e-billing systems and reporting as needed.
- Communicate and collaborate with attorneys, paralegals, assistants, partners, and clients.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
