Collections and Billing Specialist
About The Position
The Collections and Billing Specialist provides collections and billing support for multiple lines of business. The role maintains financial system and database records for customer transactions and administers billing adjustments as part of the Finance and Accounting team supporting CIEE's domestic and international business activities. The position corresponds with program participants and organizations to collect outstanding receivables; supports billing specialists with pre- and post-departure balances; assists with financial plans; generates program bills; and produces billing reports. It also handles billing transactions in coordination with other departments, reviews daily reports and enters related adjustments, validates program pricing each term, resolves billing disputes and discrepancies, and assists with month-end close and adjusting entries. This is a remote position reporting to the Accounts Receivable and Billing Manager. A reference and background check will be conducted as a condition of employment.
Requirements
- At least 2 years of related work experience.
- Strong Excel skills.
- Strong written and oral communication skills.
- Strong analytical skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Nice To Haves
- An associate's or bachelor's degree in accounting or finance, or equivalent work experience.
- Experience with the NetSuite financial system.
Responsibilities
- Correspond with program participants and organizations to expedite collection of outstanding receivables.
- Collaborate with billing specialists to manage pre- and post-departure balances.
- Assist with financial plans for participants and institutional customers.
- Generate program bills for participants and institutional customers.
- Produce and maintain billing reports.
- Collaborate with other departments on billing transactions.
- Review multiple daily reports and enter corresponding adjustments in the financial system.
- Validate program pricing billed each program term.
- Resolve customer billing disputes, discrepancies, and irregularities.
- Assist with month-end close, including review and posting of adjusting entries.
- Perform other duties as assigned.
Benefits
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- Six floating Fridays, subject to eligibility rules
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Life, travel, medical, dental, and vision insurance coverage
- Flexible Spending Accounts and Health Savings Account for medical and dependent expenses
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
