Senior Billing & Collections Specialist
About The Position
The Senior Billing & Collections Specialist is a subject matter expert responsible for process engineering and designing effective digital and manual controls, managing complex receivables, administering deductible programs, engaging brokers and agents, negotiating collections, and resolving escalations. The role partners closely with Underwriting, Finance, brokers, and agents to drive premium collection, resolve disputes, and improve cash flow performance. The specialist exercises significant judgment and serves as an escalation point for offshore teams and junior onshore specialists.
Requirements
- At least 5 years of insurance billing, collections, receivables, or premium accounting experience.
- Experience managing complex receivable portfolios.
- Strong negotiation and relationship management skills.
- Demonstrated ability to resolve complex operational issues.
Responsibilities
- Manage complex deductible billing and cash application activities.
- Oversee specialized deductible programs and high-risk accounts.
- Resolve complex payment allocation and receivable issues.
- Lead unapplied funds resolution efforts.
- Negotiate payment arrangements and collection strategies.
- Manage disputed balances and escalated collection matters.
- Coordinate third-party collection activities.
- Drive recovery efforts for aged and high-value receivables.
- Serve as the primary contact for complex broker and agent issues.
- Partner with Underwriting and Finance on premium and receivable matters.
- Support key client and broker relationships.
- Act as an escalation point for offshore teams.
- Coach and mentor junior specialists.
- Identify trends and recommend and implement process improvements, digital improvements, and controls.
- Support governance and operational reporting.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with employer match and profit-sharing contribution.
- Wellness incentive program.
- Life and accidental death and dismemberment (AD&D) insurance.
- Flexible spending programs.
- Short-term and long-term disability plans.
- Paid time off program.
- Paid charitable leave.
- Paid parental leave.
- Tuition reimbursement program.
- Personal insurance (auto/homeowners) discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
