Senior Bilingual Administrator

RBC•Toronto, ON

2d•CA$55,000 - CA$90,000•Onsite

About The Position

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.

Requirements

1-3 years of relevant work experience
French/English bilingualism is a requirement
Experience in the financial industry
Concern for order and quality
Superior communication skills
Knowledge of Pensions/ Benefit Payment System and Operations
Superior keyboarding skills

Nice To Haves

Active Learning
Adaptability
Business Appraisals
Critical Thinking
Customer Service
Decision Making
Effectiveness Measurement
Operational Delivery
Process Improvements

Responsibilities

Review client requests for completeness.
Communicate with Client Representative for any discrepancies, clarification or incomplete requests.
Maintain transaction documentation and workflow records for audit purposes.
Data entry of transaction details into RBC systems.
Meet productivity, accuracy, and timeliness targets.
Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to monthly payroll cycle.
Perform through checks on work completed to avoid errors.
Monthly distribution of client reports generated confirming details around payments issued.
Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.
Adhere to established policies and procedures including escalation of issues.
Ensure daily productivity statistics are accurate and current.
May handle more complex transactions or files.
Lead or assist with Issue investigation and resolution.
Supporting the training of new hires.
Develop or maintain desk operating procedures.
Contribute towards improving employee engagement and promoting collaboration.
Participate in projects as required.