Bilingual Commissions Administrator

Foresters Financial•Toronto, ON

10d•Hybrid

About The Position

To investigate and answer insurance adviser telephone and email commission enquiries regarding all aspects of their compensation. In addition to processing all account activities to ensure that the adviser tight payrun deadlines are met.

Requirements

College Diploma or equivalent work experience is required
1-2 years of experience in Insurance Industry is required
Fluently bilingual in both French and English (written and verbal)
Strong analytical and problem-solving skills
Good mathematical skills
Intermediate to advanced knowledge of Microsoft excel
Excellent written and verbal communication skills in French and English
Strong attention to detail and accuracy
Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues.
Requires well-developed problem solving and analytical skills.
Accurate keyboarding skills with good working knowledge of Word and Excel.
Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.

Nice To Haves

Post Secondary degree or equivalent field experience is an asset
Accounting and bookkeeping background would be an asset

Responsibilities

Prepare weekly and monthly commission runs and reports
Perform compensation adjustments based on policy changes
Ensure commissions are paid out correctly and investigate any inconsistencies
Provide commission information as requested in a timely manner to both internal and external contacts
Input data accurately into the system
Track information and assist on the debt collection processes of agents and agencies
Handle commission debt repayments from agents and agencies
Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
Other duties as required