Senior Benefits Coordinator

UL Standards & Engagement • Evanston, IL

9d • Onsite

About The Position

We have an exciting opportunity for a Senior Benefits Coordinator at UL Research Institutes and UL Standards & Engagement, based in our Evanston, Illinois, office. The Senior Benefits Coordinator supports the delivery of HR Operations services by serving as a first point of contact for benefits & payroll inquiries, managing leave of absence coordination, and ensuring timely processing of HR Operations invoices. This role partners closely with HR Business Partners (HRBPs), Payroll, Benefits and HRIS teams, vendors, and other internal stakeholders to ensure accurate information flow, issue resolution, and a positive employee experience. The Senior Benefits Coordinator also provides administrative and reporting support to Benefits and Payroll functions and serves as back‑up for transactional payroll activities as needed.

Requirements

• Working knowledge of HR Operations, including benefits, payroll and leave of absence processes.
• Strong customer‑service orientation with the ability to communicate clearly and professionally with employees, HRBPs, vendors, and internal partners.
• Ability to work independently and as part of a team, highly organized and detail‑oriented, with the ability to manage multiple priorities, track issues, and follow through on resolutions.
• Ability to assess inquiries, identify appropriate next steps, and escalate effectively to SMEs.
• Strong collaboration skills with the ability to work cross‑functionally with HRIS, Payroll, Benefits, Finance, and vendors.
• Working knowledge of HR systems; ability to work with reports and data accurately.
• Demonstrates sound judgment, discretion, and respect for confidential information.
• Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant work experience.
• Minimum 2 years of experience in HR Operations, benefits administration, payroll support, or a related HR coordination role.
• Intermediate Excel skills.

Nice To Haves

• Experience supporting leave of absence processes, benefits administration, and familiarity with payroll operations preferred.
• Experience working with an HRIS (Workday preferred).
• Prior experience managing shared inboxes, ticketing systems, or service‑delivery workflows preferred.

Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits and payroll; respond to questions, provide guidance when possible, and escalate to appropriate SMEs as needed.
• Coordinate and manage leaves of absence administration by consulting with employees, partnering with leave carriers, and communicating with internal stakeholders to ensure accurate and timely leave processing.
• Review weekly 401(k) errors reports on Fidelity PSW and update employees’ data in Workday or Fidelity if needed.
• Support international benefits administration activities, enrollment support, and coordination with benefits providers and manage medical reimbursement program for Singapore.
• Manage payments of HR Operations invoices, including benefits, payroll, and other vendor invoices, to ensure accuracy, timely approvals, and on‑time payments in partnership with Finance and vendors.
• Manage the payroll and general HR inquiries inbox, create and triage tickets, assign to the appropriate SME, and track follow‑up through resolution.
• Partner with the HRIS team to create and maintain a catalog of standard HR reports; pull standard and ad‑hoc reports as requested to support HR teams’ needs.
• Serve as back‑up support for transactional payroll activities as needed, including assisting during payroll processing periods and peak cycles. It includes reporting, data collection and entry.
• Support HR Operations projects and initiatives by providing coordination, documentation, and administrative assistance.
• Perform other duties as directed.

Benefits

• Comprehensive medical, dental, vision, and life insurance plans
• Generous 401k matching structure of up to 5% of eligible pay
• Additional 4% investment into retirement saving fund after your first year of continuous employment
• Flexible working arrangements (may be discussed with manager depending on role)
• Paid time off, including vacation, holiday, sick, and volunteer days
• Bonus compensation based on the level of the position

What This Job Offers

• Job Type: Full-time
• Career Level: Senior