Senior Benefits Analyst

CarMax • Richmond, VA

1d • $82,200 - $123,300 • Onsite

About The Position

The Senior Benefits Analyst, Horizontal Support, independently manages complex projects, analyzes data, and evaluates program performance to identify trends, efficiencies, and opportunities to improve the associate experience. The role applies industry best practices and emerging technologies, including AI-enabled insights, to recommend process enhancements, support program owners and vendors, and strengthen governance across the Benefits portfolio. With minimal oversight, the analyst builds business cases, develops reporting, and identifies insights that drive continuous improvement and people-first program delivery.

Serving as a senior analyst on the Benefits team, this position provides cross-functional support across Health, Wellness, and Financial benefit programs. The analyst evaluates program interdependencies, uses advanced analytical methods, builds partnerships with program owners and vendors, and helps shape future-focused Benefits initiatives. The role also guides work performed by supporting analysts and influences change through improved processes, technology use, and program recommendations.

The position is based at CarMax’s Home Office in Richmond, Virginia, with associates working onsite four days per week. Applicants must be authorized to work in the United States on a full-time basis; sponsorship is not available for this role.

Requirements

• At least 3 years of experience in benefits administration, benefits analysis, data analytics, project management, or related work supporting complex programs, including experience leading cross-functional initiatives.
• Ability to independently manage projects, analyze complex data sets, and translate insights into strategic recommendations.
• Strong customer-service mindset, with the ability to deliver value-added recommendations and honor commitments.
• Ability to use advanced analytical and quantitative methods to evaluate programs, policies, and processes and identify improvements.
• Strong planning, execution, and organizational skills, including the ability to manage multiple priorities in fast-paced environments.
• Clear verbal, written, and visual communication skills; ability to promote ideas confidently while maintaining confidentiality.
• Ability to build effective working relationships, contribute to team goals, and mentor others.
• Experience using Microsoft Office Suite.
• Current authorization to work in the United States on a full-time basis; sponsorship is not available.

Nice To Haves

• Bachelor’s degree.
• Certifications such as CEBS, PPMC, or CAP.

Responsibilities

• Lead cross-functional Benefits projects focused on operational efficiency, data-driven decisions, and continuous improvement.
• Develop KPIs and reporting to analyze enrollment, utilization, and associate behaviors, and turn insights into program recommendations.
• Identify operational gaps and propose scalable process improvements across the Benefits portfolio.
• Partner with program owners and vendors to support governance and compliance, develop business cases, and ensure high-quality delivery.
• Apply analytical and technological approaches to improve accuracy, streamline workflows, and increase associate engagement.
• Support resolution of complex associate issues and contribute to clear, effective communications and education for assigned benefit programs.
• Build relationships across Benefits, Payroll, Legal, Finance or Treasury, Technology, HR operations, and vendor partners to align priorities and support execution.
• Review vendor performance against contractual requirements, service expectations, and performance guarantees; escalate issues and drive corrective action as needed.
• Manage multiple priorities with minimal oversight and complete additional duties as assigned.

Benefits

• May be eligible for a bonus and equity.
• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates: up to 48 hours per year, accrued each pay period.
• Vacation time for eligible full-time hourly or commission/incentive-eligible associates: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of six paid scheduled holidays per year, plus one floating holiday.
• Holiday Premium Pay may be available to eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick leave, vacation, bereavement, jury duty, holidays, floating holiday, and other listed reasons, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed