Senior Beauty Host
L'Occitane en Provence - UK & Ireland•Harrogate, TN
About The Position
As a Senior Beauty Host at L’Occitane en Provence, you act as a brand ambassador and storyteller, creating memorable beauty experiences for guests. The role focuses on warm, personalized service, product expertise, sustainability, and maintaining high boutique standards. You may deputise for the Boutique Manager or Assistant Boutique Manager, including opening and closing the boutique when they are absent, and support ongoing team coaching.
Requirements
- A sunny, positive personality and a team-player, go-getter attitude.
- A caring approach and ability to connect with guests and meet their needs through meaningful beauty experiences.
- Passion and ability for storytelling about product performance and purpose.
- Commitment to representing and sharing the company’s sustainability values.
- An eye for excellence and detail.
- Experience or affinity in luxury retail, beauty, hospitality, or another guest-centric environment.
Responsibilities
- Welcome guests, provide personalized beauty advice, and deliver signature experiences such as hand massages and beauty consultations.
- Develop and share expertise in L’Occitane en Provence products, heritage, ingredients, and sustainability values.
- Execute visual merchandising, manage stock, and maintain boutique spaces according to company standards.
- Meet targets through expert product demonstrations and tailored guest experiences.
- Use Point of Sales (POS) and clienteling systems, and represent the brand at events.
- Collaborate with colleagues through open communication and knowledge sharing.
- Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to manage the boutique effectively.
- Open and close the boutique when the Boutique Manager or Assistant Boutique Manager is absent.
- Support the management team in coaching the team on product knowledge and understanding.
Benefits
- Discretionary company bonus scheme.
- Contribution pension scheme.
- Holiday allowance above statutory requirements.
- Flexible bank holidays.
- Enhanced maternity leave: 20 weeks at full pay after one year.
- Enhanced paternity leave: 12 weeks at full pay after one year.
- Work from Anywhere Policy: up to four weeks a year.
- One volunteering day.
- Half-day leave for birthdays.
- One day of holiday for newlyweds.
- Discount scheme.
- Product allocation.
- Company benefits platform.
- Cycle-to-work scheme through Reward Gateway.
- Travel loan through Reward Gateway.
- Subsidised health and wellbeing plan.
- Long-service awards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
